1stopflorists allows returns of non-perishable items within 30 days of delivery, provided they are sent back in original packaging. Refunds are issued as merchandise credit for future purchases rather than cash reimbursement.
How returns work
To return an item, you must first contact the customer service department. Non-perishable returns should be mailed to the GiftTree return address in their original packaging within 30 days of delivery.
Exclusions and restrictions
1stopflorists does not accept returns on fresh products, perishable items, personalized products, or fragile products due to their nature. Quality issues are covered separately under the GiftTree Guarantee. Additionally, out-of-stock gourmet items may be substituted with items of equal or greater value, and temperature-sensitive items may be substituted during May through September.
Refunds
Refunds are provided as merchandise credit for future purchases. The retailer does not state how long the credit takes to process or when it becomes available for use.
Frequently asked questions
How long do I have to return something to 1stopflorists?
You have 30 days from the date of delivery to return non-perishable items. The items must be sent back in original packaging.
Can I return fresh flowers or other perishable items?
No. 1stopflorists does not accept returns on fresh products or perishable items due to their perishable nature.
Do I have to pay for return shipping?
Yes. 1stopflorists does not offer free return shipping. You are responsible for the cost of mailing your return to the GiftTree return address.
What can I not return?
You cannot return fresh products, perishable items, personalized products, or fragile products. The retailer does not accept these items due to their nature.
Will I get cash back or a refund to my original payment method?
No. 1stopflorists issues refunds as merchandise credit for future purchases only, not as cash or refunds to your original payment method.
What if my item arrives damaged?
Quality issues are covered by the GiftTree Guarantee. Contact the customer service department to report damage or defects.
Do I need the original packaging to return an item?
Yes. All returned items must be sent in original packaging to be accepted for return.