1800ceiling.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
2-5 business days
Restocking fee
20%

1800ceiling.com allows returns within 30 days of purchase, but you will pay for return shipping and a restocking fee will be deducted from your refund. Custom cut products are not returnable.

How returns work

To return an item, email [email protected] with your order number and the word 'Return' in the subject line, including the item numbers you wish to return. The retailer will provide you with a Return Merchandise Authorization (RMA) number. Place this number visibly on the package exterior and include a copy inside the box, then ship the properly packaged items to the Returns Department address in West Babylon, NY.

Exclusions and restrictions

Custom cut products are not returnable, including Goof Rings, Goof Plates, Acrylic Table tops, Discs, and Custom Cut Flat Sheet Lighting Products. Additionally, a restocking fee applies to all returns: 20 percent for orders over $200 and 30 percent for orders over $1,000. If an item arrives damaged due to the carrier, you will receive a 50 percent refund.

Refunds

Refunds are processed within 2 to 5 business days after the retailer receives your return. The restocking fee and return shipping costs you paid will be deducted from your refund amount.

Frequently asked questions

How long do I have to return something to 1800ceiling.com?

You have 30 days from purchase to request a return. This window applies whether your order was under or over $1,000.

Do I have to pay to ship my return back?

Yes, you pay for return shipping. The retailer does not offer free return shipping.

What is the restocking fee?

A restocking fee of 20 percent applies to orders over $200. For orders over $1,000, the restocking fee is 30 percent. This fee is deducted from your refund.

Can I return custom cut products like Goof Rings or Acrylic Table tops?

No. Custom cut products including Goof Rings, Goof Plates, Acrylic Table tops, Discs, and Custom Cut Flat Sheet Lighting Products are not returnable.

How long does it take to get my refund?

Refunds are processed within 2 to 5 business days after 1800ceiling.com receives your return.

What happens if my order arrived damaged?

If an item was damaged by the carrier, you may return it within 30 days and will receive a 50 percent refund instead of the standard restocking fee.

Do I need my receipt to return an item?

The retailer does not publish specific details about when a receipt is required. You should include your order number when requesting a return authorization.

How you can return an item

  • By mail , Ship to West Babylon, NY address with RMA number visible

Step by step

  1. Email [email protected] to request a return.
  2. Include your order number and the word 'Return' in the subject line.
  3. Include the item numbers you are returning in your email.
  4. Place the Return Merchandise Authorization number visibly on the package exterior.
  5. Place a copy of the RMA number inside the box.
  6. Ship items properly packaged to the Returns Department address.

Categories with their own return window

Category Window Note
Orders over $200 30 days 20% restocking fee applies
Orders over $1,000 30 days 30% restocking fee applies
Damaged by carrier 30 days 50% refund if arrived damaged due to carrier

What you cannot return

  • Goof Rings , Custom cut products
  • Goof Plates , Custom cut products
  • Acrylic Table tops , Custom cut products
  • Discs , Custom cut products
  • Custom Cut Flat Sheet Lighting Products , Custom cut products

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Returns are accepted within 30 days of your purchase.
Free return shipping We do not supply return labels.
Return shipping fee We do not supply return labels.
Restocking fee pct 1800ceiling.com has a 20% restocking for orders over $200. Returned orders over $1,000 will have a 30% restocking fee.
Receipt required Please email [email protected] to request a return. In the subject line of the email, please include your order #
Original packaging required To better prevent any damages to the product(s) returned to 1800ceiling, we highly recommend you return them in original packaging and condition of package (i.e., packing paper, plastic clear bags and/or foam).
Refund processing days Upon the return of the package(s) the warehouse usually takes up to 2-5 business days to verify all goods are returned properly and in full.

Return policies for similar stores

Store Return window
Parachute return policy 60 days
Afloral return policy 30 days
Batteries Plus Bulbs return policy 14 days
Best Choice Products return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.