Zero Foxtrot allows returns within 30 days of receiving your order. You must have your receipt and initiate the return through their automated system. Return shipping costs are your responsibility and will be deducted from your refund.
How returns work
To return an item, click the return link to initiate your request in Zero Foxtrot's automated return system. The system will generate a shipping label for you to use when mailing the item back at your own expense. You will receive email confirmation once your return arrives and has been inspected.
Exclusions and restrictions
Zero Foxtrot does not accept returns on gift cards, downloadable software products, or some health and personal care items. Items without a receipt or proof of purchase cannot be returned. Items that are not in original condition, or that are damaged or missing parts not due to retailer error, are also excluded. Returns submitted after 30 days are outside the return window and cannot be accepted.
Refunds
Refunds are credited automatically to your original payment method. The return shipping fee you paid is deducted from your refund amount. Zero Foxtrot does not specify an exact refund processing time beyond stating it occurs within a certain amount of days.
Frequently asked questions
Do I have to pay to ship my return?
Yes. You pay the return shipping cost, which is then deducted from your refund. Zero Foxtrot does not offer free return shipping.
Do I need my receipt to return something?
Yes. A receipt or proof of purchase is required to return an item. Items returned without documentation are non-returnable.
How long do I have to return something?
You have 30 days from the date you receive your order to initiate a return or exchange.
What if my item arrived damaged?
Zero Foxtrot's Zero BS guarantee covers defects and damage from the retailer. You can receive a free replacement within one year of purchase by contacting customer service with photos and your order information.
Can I exchange an item instead of returning it?
Yes. Exchanges are available within 30 days of receiving your order. Use the automated return system to initiate an exchange.
Can I return a gift?
Yes. Zero Foxtrot offers a Start Gift Return feature in the automated return system for returning gifts.
Does the item have to be in original packaging?
Original packaging is required under certain conditions, though Zero Foxtrot does not specify which conditions in their published policy.