Wet n Wild Beauty accepts returns of damaged items within 14 days of delivery, provided you contact customer service to report the damage. The retailer will replace damaged products rather than issue a refund. Return shipping costs are the customer's responsibility.
How returns work
To return a damaged item, you must contact Wet n Wild Beauty's customer service within 14 days of delivery. The retailer does not publish details about return shipping methods, drop-off locations, or whether in-store returns are available.
Exclusions and restrictions
Wet n Wild Beauty's published policy addresses only damaged or defective items. The retailer does not state whether other return reasons are accepted, such as wrong size, change of mind, or unopened items.
Refunds
Wet n Wild Beauty replaces damaged items rather than refunding money. The retailer does not publish information about refund timing or whether refunds are available under any circumstances.
Frequently asked questions
How long do I have to return a damaged item?
You have 14 days from the date of delivery to contact customer service about a damaged item. Reporting within this window is required for the retailer to process a replacement.
Do I have to pay for return shipping?
Yes. Wet n Wild Beauty does not cover return shipping costs. You are responsible for any shipping fees when returning items.
Will I get a refund for a damaged product?
No. Wet n Wild Beauty will replace your damaged item instead of issuing a refund. You must contact customer service within 14 days of delivery to arrange the replacement.
Can I return items for other reasons like wrong shade or change of mind?
Wet n Wild Beauty's published policy does not address returns for reasons other than damage or defects. The retailer does not state whether it accepts returns for wrong shade, sizing issues, or other reasons.
How do I contact Wet n Wild Beauty to report a damaged item?
The retailer's policy states you must contact customer service within 14 days of delivery, but does not provide specific contact information or details about how to reach them on its return policy page.
Do I need a receipt or order number to return something?
Wet n Wild Beauty's published return policy does not specify whether you need a receipt, order confirmation, or account information to process a return or replacement.