WANDRD

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
No
In store return for online orders
Not specified
Refund processing time
up to 15 days after receipt
Restocking fee
20%

WANDRD offers a 30-day return window from purchase. Items must be returned in original packaging, and a 20 percent restocking fee applies to most returns. You do not need your receipt, but you will need your order number.

How returns work

To return an item, fill out the return form online and note your order number. Remove any original labels and apply the new return label provided. Place the return slip inside the package and drop it off with the carrier. Return shipping fees vary by region and will be deducted from your refund when applicable.

Exclusions and restrictions

WANDRD does not accept returns on hats, socks, clothing, face masks, mask filters, final sale items, or crowdfunding pledges. Items with warranty codes cannot be processed through the standard returns portal, but a separate return label will be provided for other items in your order. Items that are damaged or defective may be quarantined, and partial refunds may be issued at the retailer's discretion.

Refunds

Refunds are issued to your original payment method or as store credit via gift card code sent by email, at your choice. Processing takes up to 15 days after WANDRD receives your return. Return shipping fees, where applicable by region, are deducted from your refund.

Frequently asked questions

Do I need a receipt to return something to WANDRD?

No, you do not need your receipt. However, you will need your order number to link your return to the original purchase.

How long do I have to return an item?

You have 30 days from purchase to return an item. WANDRD also offers a 30-day exchange window if you prefer to swap your item for a different one.

Is there a restocking fee?

Yes. WANDRD applies a 20 percent restocking fee to returns.

Who pays for return shipping?

Return shipping fees vary by region. In most regions, return shipping is free. When a fee applies, it is deducted from your refund.

How do I get my refund?

You can choose to receive your refund to your original payment method or as store credit. Store credit is sent as a gift card code via email. Refunds take up to 15 days to process after WANDRD receives your return.

Can I return a gift?

Yes, but the gift recipient must obtain the order number from the original purchaser to initiate the return. The refund will go to the original payment method or as store credit, not to the gift recipient.

What items cannot be returned?

Hats, socks, clothing, face masks, mask filters, final sale items, and crowdfunding pledges are not returnable. Items with warranty codes cannot be processed through the returns portal but will receive a separate return label.

Step by step

  1. Fill out the Return form online.
  2. Remove original labels and replace with new return label if applicable.
  3. Place the return slip inside the package.
  4. Drop off the package at the carrier.

Categories with their own return window

Category Window Note
items with warranty codes Not specified returns portal cannot accept; separate return label provided for other items

What you cannot return

  • hats , non-returnable category
  • socks , non-returnable category
  • clothing , non-returnable category
  • face masks , non-returnable category
  • mask filters , non-returnable category
  • crowdfunding pledges , external restrictions, considered final sale
  • final sale items , final sale designation

How your refund comes back

You paid with Refund comes back as
original payment method direct refund to original account
store credit option gift card code via email

Returning without a receipt

Order number required to link return to original purchase.

Exchanges

30-day exchange window. Free return shipping for original item in most regions; customer covers outbound shipping for replacement.

Damaged or defective items

Items not fitting restocking criteria may be quarantined; partial refunds issued at discretion.

Gift returns

Gift recipient must obtain order number from original purchaser to initiate return. Refund goes to original payment method or store credit.

Warranty

Returns portal cannot process orders with warranty codes; separate return label provided for other items in order.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days can be returned or exchanged for up to 30 days after your purchase date
Exchange window days can be returned or exchanged for up to 30 days after your purchase date
Free return shipping For many regions, yes. After filling out our returns or exchange form, you'll be emailed a return label for the original item if that option is available in your region.
Return shipping fee For returns, we provide our discount with the carrier to get you the best price for the return label. This price isn't charged extra; it's simply taken out of your full refund once the return is approved.
Restocking fee pct Items returned without these tags against policy will be subject to a 20% restocking fee
Receipt required All returned items need to be identified (linked to an order number and a buyer)
Original packaging required All items returned for a refund or exchange need to be new, unused, in its original packaging and with every original tag still hanging in the correct location
Refund method By default, we will refund the corresponding amount of the returned goods to the original method of payment used to place the order. If you'd prefer to have store credit in this case, you can select that as an option in our returns form!
Refund processing days Once the returned package is received by the warehouse, it's scanned, inspected and restocked. We will send you emails throughout this entire process, but please allow up to 15 days for the refund to be issued.

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.