Wander Prints offers a 30-day return window for most items, with free return shipping and no requirement to physically send the product back. You can request a refund by providing photos and details of the issue instead of mailing the item.
How returns work
To return an item, contact Wander Prints through their provided channel and describe the issue with accompanying photos. You do not need to physically return the product. After you submit your request, you will receive a support confirmation.
Exclusions and restrictions
Custom-made and personalized products are not eligible for change of mind refunds. EU customers have a 14-day withdrawal period for non-personalized ready-made products only. The retailer does not publish a list of other excluded product categories.
Refunds
Refunds are issued to your original payment method. After your return is submitted, Wander Prints inspects the item for 3 days, then processes the refund in 5 to 7 business days. PayPal refunds appear within 3 to 5 business days, while credit card refunds may take up to 10 business days.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to request a return for a refund. If you wish to exchange an item, you have 365 days to do so. EU customers with non-personalized ready-made products have a 14-day withdrawal period.
Do I have to ship the item back?
No. Wander Prints has a No Need to Return policy. Instead of shipping the item, you provide detailed photos and a description of the issue when you contact the retailer.
Can I return a custom or personalized product?
Custom-made and personalized products are not eligible for refunds due to change of mind. These items are excluded from withdrawal rights.
When will I receive my refund?
After you submit your return request, Wander Prints inspects the item for 3 days. The refund is then processed in 5 to 7 business days. PayPal refunds appear within 3 to 5 business days, while credit card refunds may take up to 10 business days to show in your account.
Do I have to return items in original packaging?
No. Original packaging is not required to process your return.
What does Wander Prints' warranty cover?
Wander Prints offers a one-year limited warranty for defects, damage, missing items, or incorrect specifications. The warranty does not cover change of mind returns or damage from mishandling.
What payment methods are refunded to?
Refunds go back to your original payment method. The retailer does not state whether other refund methods are available.