Walmart allows most purchases to be returned within 90 days. You can return items in-store at any Walmart location or by mail if you bought from Walmart.com. Some categories have shorter windows, and items from third-party sellers have different terms.
How returns work
You can return items in-store at any Walmart location or by mail for purchases made on Walmart.com. To start a return, use your Purchase History in the Walmart app or on Walmart.com.
Exclusions and restrictions
Items purchased from dealers or resellers on Walmart Marketplace cannot be returned to Walmart. Walmart Financial Services products, including Express Bill Payments and associated fees, are non-refundable. Consumer electronics purchased in-store have a 30-day return window instead of 90 days. Wireless phones purchased in-store must be returned within 14 days. Marketplace items purchased online have a 30-day return window.
Refunds
The verified policy does not specify refund processing time or method. For damaged or defective items from Walmart.com, you may choose a refund or replacement.
Frequently asked questions
How long do I have to return something to Walmart?
Most purchases can be returned within 90 days. However, consumer electronics bought in-store must be returned within 30 days, wireless phones within 14 days, and Marketplace items within 30 days.
Can I return online purchases in-store?
Yes. Items purchased on Walmart.com can be returned at any Walmart store, or you can return them by mail.
Do I need a receipt to return something?
Walmart recommends having a receipt and your original manufacturer packaging when returning items within the 90-day window, but the policy does not state that a receipt is required.
Can I exchange items instead of getting a refund?
Yes. Exchanges are available within the same timeframes as returns. Damaged or defective items may qualify for replacement.
Can I return items I bought from a third-party seller on Walmart.com?
No. Items purchased from dealers or resellers on Walmart Marketplace cannot be returned through Walmart. You must contact the seller directly.
What about damaged or defective items from Walmart.com?
You can return damaged or defective items by mail or in-store and choose either a refund or replacement.
Are there items that cannot be returned?
Yes. Walmart Financial Services products such as Express Bill Payments and their associated fees are non-refundable. Items from third-party sellers must be returned through the seller, not Walmart.