Sam's Club allows most items to be returned within 90 days of purchase. You can return items in store at any Sam's Club location or by mail for online orders. Some categories have shorter return windows, and certain items cannot be returned at all.
How returns work
For in-store purchases, bring your item with your receipt to the Member Services desk at any Sam's Club location. For online purchases, go to your order details in your account to initiate the return, print the return label provided, and ship the item back via mail or carrier drop-off. You can call 888-746-7726 with your order number if you need assistance. Return accessories and packing slips with your original package.
Exclusions and restrictions
Sam's Club does not accept returns on tickets, collectibles, trading cards (whether opened or unopened), or custom-made items. Truckload purchases cannot be returned except for manufacturer defects or damage. For prescriptions, alcoholic beverages, automotive tires and batteries, cigarettes and tobacco, eyeglasses, and hearing aids, the retailer directs you to check with your specific club location. Additionally, electronics have a 30-day return window instead of 90 days, major appliances have 30 days, and both cell phones and motorsports items have 14-day windows.
Refunds
Refunds are issued as cash, credit, or a Sam's Club shopping card. For in-store returns, you receive cash or credit. For online returns, credit is issued to your original payment method. If you paid with SNAP or EBT, the refund goes back to your SNAP EBT account or can be exchanged for another item. Refunds for shipping damage are also issued in these same forms.
Frequently asked questions
How long do I have to return something to Sam's Club?
You have 90 days to return most items. However, some categories have shorter windows: electronics, major appliances, cell phones, and motorsports items have 30-day or 14-day return windows. Commercial heavy equipment has a 14-day window.
Do I need a receipt to return an item?
A receipt is helpful but not always required. Sam's Club will accept returns without an original receipt or printed order, though the retailer notes this is processed on a best-effort basis. Having your receipt makes the process smoother.
Can I return online orders in a Sam's Club store?
Yes, you can return online orders at any Sam's Club Member Services desk, just as you would with in-store purchases. You will need to bring the item with you.
What items cannot be returned?
Tickets, collectibles, trading cards (opened or unopened), and custom-made items are not returnable. For prescriptions, alcohol, tobacco, automotive tires and batteries, eyeglasses, and hearing aids, you must check with your local club about their specific policies.
How will I get my refund?
Refunds are issued as cash, credit, or a Sam's Club shopping card. In-store returns are refunded immediately. Online returns are credited to your original payment method.
Do I have to return the packaging and accessories?
Yes, you should return accessories and packing slips with your original package when returning an item.
What if my item arrived damaged?
Refunds for shipping damage are issued. For truckload purchases, returns are accepted specifically for manufacturer defects or damage. Contact the store or call 888-746-7726 with your order number for assistance with damaged items.