Vitrazza allows returns within 30 days and covers the cost of return shipping. You must contact customer service to initiate the process, and refunds are issued to your original credit card within 2 business days.
How returns work
To return an item, call Vitrazza customer service at 1.800.711.8261 to discuss your return. Customer service will provide you with a pre-paid return label. You then ship your item using that label.
Exclusions and restrictions
Items must be in satisfactory condition to qualify for a refund. Vitrazza customer service will contact you if any condition issues are found with your return.
Refunds
Refunds are issued to the credit card you used for your original purchase. Vitrazza processes refunds within 2 business days of receiving your return.
Frequently asked questions
How long do I have to return an item to Vitrazza?
You have 30 days from your purchase to return an item.
Do I have to pay for return shipping?
No. Vitrazza provides a pre-paid return label at no cost to you when you call customer service.
How do I start a return with Vitrazza?
Call Vitrazza customer service at 1.800.711.8261 to discuss your return. They will send you a pre-paid return label to use when shipping your item back.
How long does it take to get my refund?
Refunds are processed within 2 business days after Vitrazza receives your return. The refund is credited to your original payment card.
Can I return an item that is damaged?
Items must be in satisfactory condition to be eligible for a refund. If Vitrazza finds condition issues with your return, customer service will contact you.
What warranty does Vitrazza offer?
Vitrazza Glass Chair Mats and DeskGuards come with a transferable Lifetime Warranty.