HexClad allows you to return cookware within 30 days of purchase. You must pay for return shipping yourself, and you need your receipt to process the return.
How returns work
To return an item, you contact HexClad at the provided email address to initiate your return. Once approved, you send the item back by mail at your own shipping expense.
Exclusions and restrictions
Defective or damaged items are not eligible for refunds. Instead, HexClad offers exchanges only, replacing the defective or damaged item with the same item.
Refunds
Approved refunds are credited automatically to your original payment method or credit card. The retailer states refunds are processed within a certain amount of days, though the exact timeframe is not specified in the published policy.
Frequently asked questions
How long do I have to return HexClad cookware?
You have 30 days from purchase to return your item. You must contact HexClad at the provided email address to initiate the return process.
Do I need a receipt to return HexClad products?
Yes, a receipt is required to process your return.
Who pays for return shipping?
You pay for return shipping costs. HexClad does not cover return shipping fees.
How will I receive my refund?
Your refund will be credited automatically to your original payment method or credit card. Processing occurs within a certain number of days, though HexClad does not publish the specific timeframe.
What if my cookware arrives damaged or defective?
Damaged or defective items are not eligible for refunds. HexClad offers exchanges only, replacing your item with the same product.
Can I exchange items within the return window?
Exchanges are available for defective or damaged items only. The exchange window is 30 days from purchase, and HexClad replaces the item with the same product.