Viking Bags allows returns within 45 days of purchase by mail through their online return center. A 15 percent restocking fee applies to most returns, and you must return items in original packaging. Refunds go to your original payment method or as store credit.
How returns work
You initiate returns through Viking Bags' online return center by entering your order number and email address. You then select the items to return, provide a reason with relevant details and photos, and repack the products securely. After you receive approval via email, you ship the items back using either a prepaid label or your own shipping at your expense, depending on the return reason.
Exclusions and restrictions
Viking Bags does not accept returns on several categories: drilled bags that have been modified during installation, items that are scratched or damaged from wear or use, bags with missing hardware or manuals, items without their key, and clearance items marked as final sale. Damaged or defective products must be reported within 10 days to qualify for prepaid return shipping and a full refund or replacement.
Refunds
Refunds are issued to your original payment method within 3 to 7 business days after your return is processed, minus the 15 percent restocking fee. Alternatively, you may receive store credit to your Viking Bags account immediately. If you paid by gift card, only store credit is available; gift cards themselves cannot be refunded but the credit remains valid for 12 months.
Frequently asked questions
Do I need a receipt to return items to Viking Bags?
No receipt is required. You only need your order number and the email address associated with your account to start the return process through the online return center.
How long do I have to return something to Viking Bags?
You have 45 days from purchase to return most items. However, if you have a damaged or defective product, you must contact Viking Bags within 10 days to qualify for prepaid return shipping.
Who pays for return shipping?
Return shipping costs are your responsibility unless the return is due to an error or defect on Viking Bags' part. For damaged or defective items reported within 10 days, Viking Bags provides a prepaid shipping label at no cost to you.
Is there a restocking fee on returns?
Yes, Viking Bags charges a 15 percent restocking fee on most returns. This fee is deducted from your refund before it is processed.
What condition must items be in to qualify for return?
Items must be in original packaging and in resalable condition. Returns are not accepted for items that show signs of wear, installation, or damage, or for items missing any hardware, manual, or key.
Can I return a gift card purchase?
If you paid with a gift card, your refund is issued as store credit only, not refunded back to the gift card. Store credit remains valid for 12 months from issue.
What should I do if my items arrived damaged or defective?
Contact Viking Bags within 10 days of receiving your order. The retailer will provide a prepaid shipping label and either replace the defective items or issue a full refund once the damaged goods are returned unworn and undamaged.