Timbuk2 allows you to return most items within 30 days of purchase. Returns must be shipped back to the company, and you pay a flat $9.00 return shipping fee. Refunds are issued to your original payment method or as store credit, processed within 7 to 10 business days.
How returns work
You initiate returns through Timbuk2's online return process. The company will provide you with return instructions and a pre-addressed UPS label. You can then ship your return using the provided label or to the RMA address in Vacaville, California. You may also drop off your package at any UPS location using the provided label.
Exclusions and restrictions
Custom-made bags are not returnable, as each is sewn to order and all sales on custom items are final. Items marked as Final Sale are also not eligible for return. Timbuk2 does offer warranty coverage and paid repair options for most bag concerns outside the return window.
Refunds
Refunds are issued to your original form of payment by default, or you may choose to receive store credit instead. Processing takes 7 to 10 business days after the return is received and processed.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items to Timbuk2. Custom-made bags and Final Sale items are excluded from returns.
Do I have to pay for return shipping?
Yes. Return shipping costs $9.00. Timbuk2 provides a pre-addressed UPS label with your return instructions, so you can ship the item back at that fixed rate.
What if I do not have my receipt?
You can still return an item without a receipt. Contact Timbuk2 customer service with your order details, including your name, email address, mailing address, and order date.
Do items need to be in original packaging?
Yes. Items must be returned in their original packaging to be eligible for a refund.
How long does it take to get my refund?
After your return is received and processed, it takes 7 to 10 business days for your refund to be confirmed. You will receive a confirmation email when the refund is complete.
Can I exchange an item for a different size or color?
Exchanges are not offered. You must return the original item for a refund, then place a new order for the item you want at your convenience.
Are custom-made bags returnable?
No. Custom-made bags are not returnable because each bag is sewn to order. All sales on custom items are final. However, Timbuk2 does offer warranty and paid repair options for most bag concerns.