The Tie Bar allows you to return most items within 60 days of purchase. You can return by mail or in person at the Chicago flagship store, and you may choose a refund, exchange, or store credit.
How returns work
You can return items by mail or in person. For mail returns, start your return online to receive a printable return label, attach it to your package, and drop it in the mail. In-store returns are also accepted at The Tie Bar's Chicago flagship location.
Exclusions and restrictions
The Tie Bar does not accept returns on face masks, sale items, or personalized items, all subject to final sale policy. Gifts may be returned if unworn and in new condition; include any promotional items that came with your order.
Refunds
Refunds are issued as a refund to your original payment method, an exchange, or store credit. Mail returns incur a $6.99 return shipping fee deducted from your refund. Exchanges and store credit returns have the shipping fee waived. Items must be returned in original packaging.
Frequently asked questions
How long do I have to return items to The Tie Bar?
You have 60 days from your purchase date to return items. This window applies to both refunds and exchanges.
Do I have to pay for return shipping?
Return shipping costs $6.99 if you choose a refund. However, the shipping fee is waived if you exchange your item or request store credit instead.
Can I return items to a store instead of mailing them?
Yes, you can return items in person at The Tie Bar's Chicago flagship store. If you prefer to mail your return, you can start the return online to get a printable label.
What items cannot be returned?
Face masks, sale items, and personalized items are final sale and cannot be returned. These items are excluded from The Tie Bar's standard return policy.
Can I return a gift?
Yes, gifts can be returned if they are unworn and in new condition. If promotional items were included with your gift order, include those with your return as well.
Do I need the original packaging to return items?
Yes, items must be returned in their original packaging to be eligible for return.
What are my options when I return an item?
You can receive a refund to your original payment method, exchange your item for a different size or style, or request store credit. Exchanges have the return shipping fee waived.