StriVectin allows returns within 30 days of purchase, with free return shipping included. Returns are processed by mail after you initiate a return request through their website or by emailing their customer care team.
How returns work
To return a purchase, you must first visit StriVectin's returns page or email [email protected] to start the return process. Once initiated, you will return your item by mail at no shipping cost to you.
Exclusions and restrictions
StriVectin does not accept returns on international orders or on products not purchased directly from StriVectin.com. If you received a free gift with your purchase, that gift must be returned if the return causes your order total to fall below the minimum spend threshold for the promotion.
Refunds
The retailer does not publish details about refund processing time or the method by which refunds are issued. You should contact [email protected] after submitting your return for information on when to expect your refund.
Frequently asked questions
How long do I have to return my StriVectin purchase?
You have 30 days from purchase to return your items. The return window begins when you buy the product from StriVectin.com.
Do I pay for return shipping?
No. StriVectin offers free return shipping on all eligible returns.
Can I exchange items instead of returning them?
Yes. StriVectin accepts exchanges within 30 days at no cost, provided the items are new or gently used and approved by the retailer upon validation.
Can I return products I bought from another retailer?
No. StriVectin only accepts returns on products purchased directly from StriVectin.com. Items bought elsewhere cannot be returned to StriVectin.
Can I return an international order?
No. StriVectin does not accept returns on orders shipped internationally.
How do I start a return?
Visit the returns page on StriVectin.com or email [email protected] to begin your return. The retailer will provide you with instructions on how to ship your item back.
What happens to a free gift if I return my order?
If you received a free gift with your purchase as part of a promotion, you must return the gift as well if returning your items would bring your order total below the minimum required for that promotion.