MICAS allows you to return most items within 30 days of purchase. Items must be returned in original packaging and shipped back at your own expense, except where MICAS offers free return shipping. Refunds are processed within 3 to 7 business days after the retailer receives your items.
How returns work
To return an item, use the return link on MICAS's website or access the Order section in the MICAS app. Enter your order number and email address to submit your return request, then select which items you wish to return. You are responsible for shipping the items back using a courier of your choice. Once your package is sent, enter the tracking number into the return request system. MICAS will process your refund within 3 to 5 business days after receiving your items.
Exclusions and restrictions
MICAS does not accept returns on Final Sale items, Flash Sale items, gift cards, surprise boxes, tights, lingerie, sleepwear, bikinis, bodysuits, nipple covers, and most accessories except scarves. Additionally, the retailer does not refund shipping costs or accept returns on orders purchased with store credits from previous returns or compensatory store credits. Orders made with these store credits are not eligible for refunds.
Refunds
Your refund method depends on how you paid. Gift card purchases receive store credits back to the gift card account. Bank transfer, PayPal, Klarna, and most credit card payments may be refunded as cash, a discount, or store credit, with credit card refunds taking between 1 and 15 business days depending on your card issuer. Afterpay payments are refunded through Afterpay within 1 to 10 business days.
Frequently asked questions
How long do I have to return an item?
You have 30 days from the date of purchase to initiate a return. Items must be in original packaging at the time of shipment.
Do I have to pay for return shipping?
Return shipping costs are generally your responsibility. MICAS does state that free return shipping is available conditionally, but the retailer does not specify the conditions on its published policy page.
Can I return lingerie, tights, or sleepwear?
No. MICAS does not accept returns on lingerie, tights, sleepwear, bikinis, bodysuits, or nipple covers due to hygiene and policy restrictions.
What items cannot be returned?
Final Sale items, Flash Sale items, gift cards, surprise boxes, most accessories except scarves, and intimate apparel (lingerie, tights, sleepwear, bikinis, bodysuits, and nipple covers) are not returnable. Shipping costs are also non-refundable.
How long does it take to receive my refund?
MICAS processes refunds within 3 to 5 business days after receiving your returned items. However, if you paid by credit card, the refund may take an additional 1 to 15 business days to appear in your account, depending on your card issuer.
Can I return items purchased with store credits?
No. Orders purchased using store credits from previous returns or compensatory store credits cannot be returned. These orders are non-refundable by MICAS policy.
What happens if I paid by credit card?
Refunds to credit cards vary by card type. American Express refunds take 15 business days, Mastercard and Visa take 3 to 7 business days, and Discover takes 3 to 10 business days. Apple Pay refunds appear within 2 business days, and Google Pay within 1 to 3 business days.