Proactiv offers a 60-day return window from delivery. You must contact Proactiv support by chat, email, or phone to initiate a return within that period.
How returns work
To return an item, contact Proactiv support using chat, email, or phone within 60 days of delivery. When you ship the item back, include your order number or account number with the return shipment.
Exclusions and restrictions
Shipping and handling fees are explicitly excluded from refunds. Proactiv does not publish a list of other non-returnable items.
Refunds
Refunds are processed within 7 business days after Proactiv receives your return.
Frequently asked questions
How long do I have to return something to Proactiv?
You have 60 days from the date of delivery to initiate a return. Contact Proactiv support by chat, email, or phone to start the process.
How do I start a return with Proactiv?
Contact Proactiv support through chat, email, or phone within 60 days of delivery. Include your order number or account number when you send back the item.
How long does it take to get my refund from Proactiv?
Refunds are processed within 7 business days after Proactiv receives your return shipment.
Are shipping and handling fees refundable?
No. Shipping and handling fees are explicitly excluded from refunds.
Do I need my receipt to return something?
Proactiv requires a receipt conditionally. You may be able to return items using your order number or account number instead, but the retailer's policy does not specify when a receipt is mandatory or optional.
What is Proactiv's trial period?
Proactiv offers a 60-night trial period. The retailer does not publish details about how this trial period relates to the 60-day return window.