Pfaltzgraff allows returns within 90 days of purchase, provided you have your original receipt and the item is in original packaging. Clearance merchandise has a shorter return window of 30 days.
How returns work
You must return items by mail using UPS Ground or insured parcel post. Follow the instructions included on the packing slip that came with your order to complete the return.
Exclusions and restrictions
Clearance merchandise may be returned only within 30 days of purchase, which is shorter than the standard window. Pfaltzgraff does not publish a list of excluded product categories beyond this clearance restriction.
Refunds
Refunds are issued after your return is processed. If you paid for return shipping yourself, Pfaltzgraff will refund that fee only if the return was due to a Pfaltzgraff error. Processing time is 4 to 6 weeks for items that arrive damaged or defective.
Frequently asked questions
How long do I have to return something to Pfaltzgraff?
You have 90 days from purchase to return most items. Clearance merchandise has a shorter window of only 30 days. The return period begins on the purchase date.
Do I need a receipt to return items?
Yes. Your original invoice is required in order to receive a refund. Without it, Pfaltzgraff will not process your return for credit.
Can I return items in original packaging?
Yes, items must be in original packaging to be eligible for return. This requirement applies to all standard returns within the 90-day window.
Who pays for return shipping?
You are responsible for paying return shipping costs. However, if the return is due to a Pfaltzgraff error, the company will refund your shipping fee.
How do I return damaged or defective items?
Submit a request through replacements.lifetimebrands.com/pfaltzgraff or email [email protected] with your order details. Allow 4 to 6 weeks for processing of damaged or defective merchandise.
Can I exchange an item instead of returning it?
Exchanges cannot be processed online or by mail. You must return the merchandise for credit and then place a new order for the item you want.
How long does it take to get my refund?
Pfaltzgraff processes refunds within 4 to 6 weeks for damaged items. The company does not state a processing time for standard returns.