Peter Thomas Roth allows returns within 30 days of purchase if you bought the item directly from PeterThomasRoth.com. You will need to pay for return shipping, and refunds are issued as credits back to your original credit card.
How returns work
To return an item, visit the Peter Thomas Roth Returns Portal and enter your order details. You then purchase a USPS return shipping label or arrange your own courier service. Package your return securely, attach the label on top, and drop it off with the appropriate carrier.
Exclusions and restrictions
The retailer does not accept returns on international orders outside the contiguous US, loyalty rewards program products, or items not purchased directly at PeterThomasRoth.com. If your item arrives damaged or defective, you may request a free replacement by emailing support with your phone number rather than initiating a standard return.
Refunds
Refunds are issued as automatic credits to the credit card you used for purchase. The credit typically posts to your card within 3 to 5 business days after being applied, though your card issuer may take an additional 3 to 7 business days to display it in your account.
Frequently asked questions
Do I need a receipt to return to Peter Thomas Roth?
A physical receipt is not required. Instead, you will need your order details to initiate a return through the Returns Portal on the Peter Thomas Roth website.
How long do I have to return something?
You have 30 days from the date of purchase to return items bought at PeterThomasRoth.com.
Is return shipping free?
No. You must purchase a USPS return shipping label or arrange your own courier service and pay for that shipping yourself.
Can I exchange an item for a different size or color?
Exchanges are not available. If you need a different item, you will receive a refund to your original credit card instead. The only exception is for damaged or defective items, which may receive a free replacement.
What if my item arrived damaged?
Email Peter Thomas Roth support with your phone number and describe the damage. The retailer will offer you a free replacement and provide return instructions rather than processing a standard return.
Can I return items bought elsewhere?
No. Peter Thomas Roth only accepts returns for items purchased directly at PeterThomasRoth.com. Items bought from other retailers or resellers are not eligible.
When will my refund appear on my card?
The credit is typically applied to your card within 3 to 5 business days. Your card issuer may then take an additional 3 to 7 business days to display the credit in your account.