Perfumania allows returns within 30 days of purchase by mail. You must contact customer service before shipping your return and include original packaging. Items that are cosmetics, hair care, or skincare products cannot be returned for health and safety reasons.
How returns work
To return an item, you must contact Perfumania customer service first to obtain return shipping instructions. Once you have those instructions, ship your return to the Perfumania warehouse in its original packaging. In-store returns are not available for online orders.
Exclusions and restrictions
Cosmetics, hair care, and skincare products are not returnable due to health and safety reasons. The retailer does not publish a list of other excluded items beyond these categories.
Refunds
Refunds are processed after your return arrives at the warehouse. You are responsible for return shipping costs unless the return is due to an error by Perfumania. If your item arrives damaged or defective, contact customer service within 7 days of receipt and keep the damaged item until your claim with the carrier has been filed.
Frequently asked questions
How long do I have to return something to Perfumania?
You have 30 days from your purchase to return an item. Items must be returned by mail, and you need to contact customer service first to get return shipping instructions.
Do I have to pay for return shipping?
Yes, you pay for return shipping costs unless the return is due to an error made by Perfumania. In that case, Perfumania covers the cost.
Can I return my order to a Perfumania store?
No. Perfumania does not accept in-store returns for online orders. All returns must be done by mail.
What items cannot be returned?
Cosmetics, hair care products, and skincare products cannot be returned due to health and safety reasons.
Do I need the original packaging to return an item?
Yes. Your return must include the original packaging when you ship it back to Perfumania.
What should I do if my item arrived damaged?
Contact Perfumania customer service within 7 days of receiving the damaged item. Keep the damaged item in your possession until your claim with the carrier has been filed.
Why do I need to contact customer service before shipping my return?
Perfumania requires you to contact customer service first so they can provide you with proper return shipping instructions and the correct warehouse address.