OGIO International allows returns within 30 days of purchase and provides free return shipping. Refunds are issued to your original payment method within 15 business days of the company receiving your return.
How returns work
You can return items by mail. To start a return, contact OGIO International customer service to obtain a return authorization number (RMA) and a free FedEx return shipping label. Pack your item with the RMA and ship it using the provided label.
Exclusions and restrictions
Custom and personalized orders cannot be returned. If you purchased a bundle, individual items within the bundle cannot be returned separately; all items in the bundle must be returned together.
Refunds
Refunds are credited to your original payment method. If you paid by credit card, the refund appears on your card. If you paid by gift card, the refund is credited back to that card and may take 1 to 2 billing cycles to appear. If you used Affirm, the refund goes to your Affirm balance and may take up to 30 days.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return your item to OGIO International.
Do I have to pay for return shipping?
No. OGIO International provides a free FedEx return shipping label when you contact customer service to start your return.
How do I start a return?
Contact OGIO International customer service to request a return authorization number (RMA) and your free return shipping label. Once you receive these, pack your item with the RMA and ship it using the provided FedEx label.
When will I get my refund?
OGIO International processes refunds within 15 business days of receiving your return. The refund goes to your original payment method. If you used a gift card, allow 1 to 2 additional billing cycles for the credit to appear.
Can I return a customized or personalized item?
No. OGIO International does not accept returns on custom or personalized orders.
Can I return just one item from a bundle?
No. If you purchased a bundle, you must return all items in the bundle together. Individual items cannot be returned separately.
Do I need a receipt to return something?
The retailer does not state whether a receipt is required for returns. Contact OGIO International customer service for clarification on your specific return.