Neal's Yard Remedies accepts returns by mail within a timeframe the retailer does not publicly specify. Items must be unopened and in original packaging. You start the process by contacting Customer Services with your order number.
How returns work
Returns are processed by mail only. Contact Neal's Yard Remedies Customer Services by email or phone with your order number. If your item arrived damaged, email photos to the advisor. They will provide you with a return address. Ship your item back to that address.
Exclusions and restrictions
Opened items cannot be returned. All returnable items must be in original packaging. The retailer does not publish a list of non-returnable product categories beyond the unopened requirement.
Refunds
Refunds are issued within 10 to 14 days after the retailer receives your returned package. Customers pay return shipping unless the return is due to an order problem, in which case shipping is free.
Frequently asked questions
Do I have to pay to ship my return back?
You pay for return shipping unless your return is caused by an order problem. If the item arrived damaged or there was an error with your order, Neal's Yard Remedies covers the return shipping cost. Contact Customer Services to clarify whether your situation qualifies for free return shipping.
Can I return opened or used items?
No. Items must be unopened to be eligible for return. If you have opened a product, it cannot be returned under this policy.
What condition must items be in to return them?
Items must be unopened and in original packaging. The retailer does not specify whether packaging must be undamaged or unused, only that original packaging is required.
How long does it take to get my refund?
Refunds are processed within 10 to 14 days after Neal's Yard Remedies receives your returned package. This timeline begins from the package arrival date, not from when you ship it.
Do I need a receipt to return an item?
The retailer does not state whether a receipt is required. You will need your order number when you contact Customer Services, so having your order information is important.
How do I start a return?
Email or call Neal's Yard Remedies Customer Services with your order number. If the item arrived damaged, include photos in your email. The advisor will give you a return address to mail the item to.
What is the return window timeframe?
Neal's Yard Remedies does not publicly state how many days or weeks you have to initiate a return after purchase. Contact Customer Services with your order number to confirm whether your purchase is eligible for return.