Moroccanoil offers a 30-day return window for most purchases in the United States. Returns must be initiated by mail through the retailer's contact page, and refunds are issued to your original payment method within 14 business days of processing.
How returns work
To return an item, contact Moroccanoil through their contact page with your order number and product details. Once you receive approval, you will mail the item back to Moroccanoil.com. Online orders cannot be returned in physical stores.
Exclusions and restrictions
Gift cards are not returnable. Eau de Parfums may be returned within 30 days but are eligible for store credit only, not cash refunds. Moroccanoil does not publish a broader list of non-returnable item categories.
Refunds
Approved returns are refunded to the original payment method you used at checkout. Refunds typically process within 14 business days after the retailer receives and inspects your return.
Frequently asked questions
How long do I have to return something to Moroccanoil?
You have 30 days from purchase to return most items. This window applies to standard products as well as Eau de Parfums, though Eau de Parfums are refunded as store credit rather than cash refunds.
Do I have to pay to ship my return?
Moroccanoil does not state whether return shipping is free or paid. You should contact the retailer through their contact page to clarify shipping costs before sending your return.
Can I return something I bought online to a Moroccanoil store?
No. Online orders cannot be returned in physical stores. All returns must be processed by mail through the company's contact page.
What if my item arrives damaged or defective?
If your product is from an authorized Moroccanoil account, it is covered under the Product Warranty. Contact Moroccanoil to pursue a warranty claim. If your purchase is from another seller, contact the retailer to discuss your options.
Can I return a gift card?
No. Gift cards are not returnable under Moroccanoil's policy.
When will I see my refund?
Refunds are processed to your original payment method within 14 business days after Moroccanoil receives and inspects your return. The time it takes to appear in your account may vary depending on your bank or payment provider.
What information do I need to start a return?
You will need your order number and product details. Provide this information when you contact Moroccanoil through their contact page to initiate the return process.