Max & Lily allows returns within 30 days of purchase. Return shipping is not free; you will be charged at discounted rates. Most items can be returned if you follow the required process.
How returns work
To return an item, fill out the Return Request Form on Max & Lily's website. Customer Service will send you a return shipping label. You then schedule a pickup from your doorstep, place the label on the box, and leave it available for the scheduled pickup.
Exclusions and restrictions
Mattresses are final sale and cannot be returned. Fold 'n Fun Lounger Chairs and Couches are returnable within 30 days only if they remain unopened, unused, and in original packaging. Once these items are opened or removed from their packaging, they are no longer eligible for return.
Refunds
Refunds are issued to your original payment method. Max & Lily processes refunds within 1 to 2 weeks after your return is received.
Frequently asked questions
How long do I have to return something to Max & Lily?
You have 30 days from purchase to return most items. Some products, like Fold 'n Fun Lounger Chairs and Couches, have the same 30 day window but with additional conditions on their returnable state.
Do I have to pay for return shipping?
Yes. Return shipping is not free, but Max & Lily charges discounted rates for returns. The exact cost depends on your return and location.
Can I return a mattress?
No. Mattresses are marked as final sale and cannot be returned under any circumstances.
What condition must items be in to return them?
For most items, Max & Lily does not specify condition requirements in its published policy. However, Fold 'n Fun Lounger Chairs and Couches must be unopened, unused, and in their original packaging to qualify for return.
How do I schedule a return pickup?
After you receive your return shipping label from Customer Service, you use the return request form to schedule a pickup from your doorstep. You then place the label on the box and leave it available for the scheduled pickup date.
When will I get my refund?
Max & Lily processes refunds within 1 to 2 weeks after your return is received. The refund is issued to your original payment method.
Can I return a Fold 'n Fun Lounger Chair if I opened it?
No. These items are only returnable if they remain unopened, unused, and in original packaging. Once opened or removed from packaging, they cannot be returned.