MATT & NAT allows returns within 30 days of purchase, provided items are in original packaging. You are responsible for return shipping costs. The retailer also offers warranties on certain categories: handbags and wallets carry a one-year limited warranty, while footwear, outerwear, sunglasses, and bracelets have shorter warranty periods against manufacturing defects.
How returns work
You must return items by mail. Contact MATT & NAT support to receive a Return Authorization number and the warehouse address. Pack your item securely with the RA number clearly marked on the package, then ship it with tracking number and delivery confirmation.
Exclusions and restrictions
MATT & NAT does not accept returns on gift cards, clearance or discounted items marked as final sale, or items purchased from third-party retailers. Warranty coverage excludes normal wear, accidents, and misuse.
Refunds
Refunds are issued to your original payment method as account credit. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. Certain categories have different warranty periods: footwear and outerwear are covered for 90 days, while sunglasses and bracelets are covered for 60 days against manufacturing defects. Handbags and wallets carry a one-year limited warranty for manufacturing defects.
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. MATT & NAT does not offer free return shipping.
Can I return an item to a MATT & NAT store?
No. MATT & NAT does not accept in-store returns for online orders. All returns must be made by mail.
Do I need a receipt to return an item?
A receipt may be required depending on your situation. The retailer does not specify the exact conditions. Contact support if you are unsure whether you can return an item without a receipt.
Can I exchange an item instead of returning it?
Yes. You have 30 days to exchange an item. MATT & NAT recommends placing a new order and returning the original item, as availability of replacement sizes or colors is not guaranteed. The same return conditions apply to exchanges.
What if I received a gift?
Gifts can be returned or exchanged within 30 days if you have the order number or receipt. If you choose an exchange, you may exchange for an item of equal or lesser value. Any refund will be issued to the purchaser's original payment method, not yours.
What items cannot be returned?
Gift cards, clearance items, and discounted items marked as final sale cannot be returned. Items purchased from third-party retailers also cannot be returned to MATT & NAT. Items must be in original packaging to be eligible for return.