Luxy Hair Extensions offers a 60-day return window from purchase. You may return unopened extensions in original packaging, though return shipping fees apply and are deducted from your refund. Exchanges receive a free shipping label.
How returns work
You initiate a return through the Returns Centre portal for your region. Ship your unopened extensions back with tracking included, then wait for warehouse inspection and refund processing.
Exclusions and restrictions
Opened or worn hair extensions cannot be returned due to hygiene and public safety concerns. The retailer also does not accept returns for tampered security seals, missing or tampered tester wefts, or express shipping charges. Effortless Tape-Ins must have the silver security tie attached and remain in original condition. Final Sale sets must have the main compartment sealed and are eligible only for store credit or exchange, not refunds.
Refunds
Refunds are issued to your original payment method. Return shipping fees are deducted from your refund amount. Exchanges receive a free return shipping label.
Frequently asked questions
How long do I have to return Luxy Hair Extensions?
You have 60 days from purchase to initiate a return or exchange. Both the standard return window and the exchange window are 60 days.
Do I have to pay for return shipping?
Yes, you pay for return shipping on refunds, and the amount is deducted from your refund. If you are exchanging your extensions, you receive a free return shipping label.
Can I return opened or worn hair extensions?
No. The retailer does not accept returns for opened or worn hair extensions because they are hygienic products subject to public safety regulations.
What condition must my extensions be in to return them?
Extensions must be unopened and in original packaging. For Effortless Tape-Ins, the silver security tie must remain attached. For Final Sale sets, the main compartment must remain sealed.
Are there items that are not returnable?
Yes. The retailer does not accept returns for tampered security seals, missing or tampered tester wefts, or express shipping charges. Final Sale sets are only eligible for store credit or exchange, not refunds.
How do I start a return?
You initiate a return through the Returns Centre portal for your region. You then ship your unopened extensions back with tracking included and wait for warehouse inspection and refund processing.
How will I receive my refund?
Refunds are issued to your original payment method. The retailer does not state a specific timeframe for when the refund will appear in your account.