LovelySkin.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
No
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

LovelySkin.com allows returns within 30 days of purchase. You do not need a receipt, but items must be in original packaging. Return shipping costs $6.95 for USPS or $11.95 for UPS unless you qualify for free return shipping.

How returns work

You can return items by mail through USPS or UPS. Start a return by logging into your LovelySkin account or using the guest order status page to select eligible items from your order. Provide a reason for the return and choose your shipping method. Pack items securely in original packaging with the RMA number written on both the outside and inside of the box. Ship to LovelySkin's returns address within 7 days of receiving your RMA, then submit your return request for processing.

Exclusions and restrictions

LovelySkin does not accept returns on ASAP products, all fragrances, or all nail products due to manufacturer specifications. Items that are accidentally damaged after receipt, altered, or contain less than 50 percent of the original product remaining are also non-returnable. Free gifts and gifts with purchase may be kept, though the full gift value may be charged to your account if not returned.

Refunds

Refunds are issued to your original payment method, such as a credit card. If you paid with a LovelySkin gift certificate, the amount is credited back to your account. You may also request store credit as an alternative. Note that refunds paid with Brilliant Distinctions points cannot be refunded, and those points are lost.

Frequently asked questions

Do I need a receipt to return items to LovelySkin?

No, you do not need a receipt. If you placed a guest order, you can track it using the Find Your Order page by entering your order details.

How long do I have to return something?

You have 30 days from purchase to return items. You must ship your return within 7 days of receiving your RMA number.

What are the return shipping costs?

Return shipping costs $6.95 via USPS or $11.95 via UPS. The retailer does not publish conditions for free return shipping eligibility.

Can I return fragrances or nail products?

No. All fragrances and all nail products are non-returnable due to manufacturer specifications. ASAP products are also non-returnable for the same reason.

What condition must items be in to return them?

Items must be in original packaging and contain more than 50 percent of the product remaining. Items that are damaged or altered after you receive them cannot be returned.

How will I receive my refund?

Refunds are processed to your original payment method. If you used a gift certificate, the amount is credited back to your account. You may also choose store credit instead.

Can I exchange items instead of returning them?

You have 30 days to request an exchange. The retailer does not provide details about the exchange process beyond this window.

How you can return an item

  • By mail , USPS or UPS via LovelySkin optimized rates or own shipping method

Step by step

  1. Log into your LovelySkin account or use guest order status page to start a return.
  2. Select items eligible for return from the Order Details page.
  3. Provide a reason for the return.
  4. Choose your return shipping method: USPS or UPS.
  5. Package items securely in original packaging with RMA number.
  6. Write RMA number on outside and inside of package.
  7. Ship to LovelySkin Returns address within 7 days of receiving RMA.
  8. Review and submit your return request for processing.

What you cannot return

  • ASAP products , Manufacturer specifications
  • All fragrances , Manufacturer specifications
  • All nail products , Manufacturer specifications
  • Accidentally damaged items , Accidental damage after receipt not eligible for replacement
  • Items with less than 50% product remaining , Product must contain over 50% of the product
  • Altered products , Product cannot be altered

How your refund comes back

You paid with Refund comes back as
Original payment method (credit card, etc.) Refund to original payment method
LovelySkin Gift Certificate Gift certificate credited back to account
Brilliant Distinctions points Points are lost and non-refundable
Any payment method Store credit alternative

Returning without a receipt

Guest orders can be tracked via Find Your Order page using order details without receipt.

Gift returns

Free gifts and gifts with purchase may be kept but full gift value may be charged to account if not returned.

Warranty

Electrical device warranties void if used outside the United States.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may request a return or exchange of the item or order within 30 days of the purchase date
Exchange window days you may request a return or exchange of the item or order within 30 days of the purchase date
Free return shipping the cost of return shipping may be deducted from your refund depending on the reason for the return
Return shipping fee LovelySkin's standard return shipping cost is $6.95 for USPS Priority Mail and $11.95 for UPS standard shipping
Receipt required If you do not yet have a LovelySkin account and your order was placed with a guest account, navigate to the Order Status page
Original packaging required All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned
Refund method you may receive a full refund credited to your original payment method once your return has been approved and processed. Alternatively, you may choose to receive store credit

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.