Knockaround allows you to return most purchases within 45 days of order. Returns must be sent by mail using the provided return label, and items must be in original packaging and unused. Custom Shop products, Limited Edition shades, BOGO and BTGO sale items, Mystery shades, International Orders, and Prescription orders are final sale and cannot be returned.
How returns work
You can return items by mail. Gather your order number and email address used for purchase, then drop off your return at the post office using the return label provided by Knockaround.
Exclusions and restrictions
Knockaround does not accept returns on Custom Shop products, Limited Edition shades, BOGO and BTGO sale items, Mystery shades, International Orders, or Prescription orders. These items are designated as final sale. The retailer does not publish a list of other exclusions beyond these categories.
Refunds
Knockaround processes your refund upon drop-off at the post office. You receive your refund to your original payment method or as store credit. The retailer does not specify how many business days the refund will appear in your account.
Frequently asked questions
How long do I have to return something to Knockaround?
You have 45 days from your order date to return items to Knockaround.
Do I have to pay for return shipping?
Return shipping is free if you selected Free Returns and Package Protection at checkout. If you did not select these options, you pay the return shipping cost.
Can I return items without the original packaging?
No. Items must be returned in original packaging to be eligible for return.
Can I exchange an item instead of returning it?
Yes. You can exchange for a different item within 45 days. The refund is based on your original purchase value.
Are Limited Edition shades returnable?
No. Limited Edition shades are final sale and cannot be returned.
What if my item arrives damaged or defective?
The product must be unused and undamaged to be eligible for return. Knockaround does not state whether damaged or defective items are handled separately from the standard return policy.
Do I need my receipt to return an item?
The retailer does not specify whether a receipt is required. You should have your order number and the email address used for purchase available when you initiate a return.