Klaiyi Hair

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
10%

Klaiyi Hair allows returns within 30 days of purchase, provided the hair remains unused, unwashed, and in original packaging. A 10 percent restocking fee applies to all returns, and you are responsible for return shipping costs.

How returns work

To return an item, contact Klaiyi Hair customer service at [email protected] with your order number. Once you receive a Confirmation number from the company, ship the item by mail with a tracking number. The hair must be in original, unworn, and unwashed condition.

Exclusions and restrictions

Klaiyi Hair does not accept returns of used or washed hair, hair with cut lace, hair with cut ties, or Customized Service Wigs. Claims for shipping damage must be made within 15 days of receipt. If an item does not match its description, you must contact the company within 15 days to arrange a return or exchange.

Refunds

Refunds are applied automatically to your original payment account. The retailer does not state how many business days this process takes.

Frequently asked questions

How long do I have to return my order?

You have 30 days from purchase to return your hair. If the item arrives damaged or does not match its description, you must contact customer service within 15 days of receipt.

Do I have to pay for return shipping?

Yes. You are responsible for the cost of return shipping. Klaiyi Hair does not cover return shipping charges.

Will I get all my money back?

No. Klaiyi Hair applies a 10 percent restocking fee to all returns. Your refund is the purchase price minus this fee, and it is returned to your original payment account.

What condition must the hair be in to return it?

The hair must be unused, unwashed, and in its original packaging. It cannot have cut lace, cut ties, or any signs of wear. Customized Service Wigs cannot be returned.

Can I exchange my hair instead of returning it for a refund?

Yes. Exchanges are allowed within 30 days for items not as described, provided the hair remains in original condition. You must pay the return shipping cost to send back the original item.

What if my hair arrives damaged?

Contact customer service within 15 days of receipt with photos or video of the damage, plus photos of the packaging and item. Klaiyi Hair will investigate and offer solutions.

Do I need my receipt to return something?

The retailer does not clearly state whether a receipt is required. You should have your order number ready when you contact customer service.

How you can return an item

  • By mail , Contact customer service first, obtain Confirmation#, ship with tracking

Step by step

  1. Contact customer service at [email protected] with order number.
  2. Obtain Confirmation number from customer service.
  3. Ship the item with tracking number provided.
  4. Ensure item is in original, unworn, unwashed condition.

Categories with their own return window

Category Window Note
Shipping damage claims 15 days Claims not accepted after 15 days from receipt
Item not as described 15 days Contact within 15 days for return or exchange if mismatch

What you cannot return

  • Used or washed hair , Policy prohibits returns of used or washed items
  • Hair with cut lace or damaged ties , Lace must not be cut, ties must not be cut
  • Customized Service Wig , Cannot be returned

How your refund comes back

You paid with Refund comes back as
Original payment account Automatically applied to original account

Exchanges

Exchanges allowed within 30 days for items not as described. Must maintain original condition and pay return shipping.

Damaged or defective items

Contact within 15 days with photos/video. Provide packaging and item photos. Will be investigated and solutions offered.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days If you want to return an item without any quality problem for exchange within 30 days once it is received
Exchange window days If you want to return an item without any quality problem for exchange within 30 days once it is received
Free return shipping But you are supposed to pay the shipping fee
Return shipping fee Buyer are responsible for the return shipping charge.
Restocking fee pct if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee
Receipt required Please include your email address, order# Confirmation# by our customer services
Original packaging required Please keep the item in original condition, factory condition
Refund method your refund will be processed and automatically applied to your original payment account
Trial period days You should contact us within 15 days if you are not satisfied with the item

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.