Juice Beauty allows returns within 14 days of purchase, and you must cover return shipping costs yourself. You will receive your refund to your original payment method after the company processes your return.
How returns work
You can return items by mail to Juice Beauty's returns address. Include a packing slip or print your email order confirmation with the items you are returning circled or highlighted. The company recommends using tracking information when you mail your package.
Exclusions and restrictions
Free samples do not need to be returned. If you received a promotional gift with your order and are returning items, you must include the gift to receive the full refund. If the gift is missing, Juice Beauty will deduct its full retail value from your refund.
Refunds
Refunds are issued to your original payment method. The company takes up to 14 business days from when they receive your return to process it, and then an additional 7 to 10 business days for the refund to appear in your account.
Frequently asked questions
How long do I have to return something to Juice Beauty?
You have 14 days from your purchase to return items. Make sure your return reaches Juice Beauty within this window.
Do I have to pay for shipping when I return?
Yes, you pay the cost to ship your return to Juice Beauty. The retailer does not cover return shipping.
What if I do not have my order confirmation or receipt?
Email [email protected] and ask them to resend your order number or confirmation. You will need this information to process your return.
When will my refund appear in my account?
Juice Beauty takes up to 14 business days after receiving your return to process it. After processing, it takes an additional 7 to 10 business days for the refund to show in your account. The refund goes back to the payment method you originally used.
What should I include in my return package?
Include a packing slip or print your email order confirmation with the items you are returning circled or highlighted. The company recommends sending your package with tracking information.
Can I exchange an item instead of returning it for a refund?
No, Juice Beauty does not offer exchanges. You must return an item for a refund if you want a different product.
What happens if my item arrives damaged or defective?
Contact Juice Beauty support. If a replacement is in stock, the company will send one at no shipping cost. If a replacement is not available, you will receive a refund that includes your original shipping cost.