Incase allows returns within 30 days of purchase, subject to a 15 percent restocking fee. Defective products returned within the same window are exempt from the restocking fee. Returns are processed by mail.
How returns work
To return an item, have your order number ready and click the return initiation link on Incase's policy page. Once initiated, you will receive instructions to send the item back by mail. Incase does not state whether in-store returns are available.
Exclusions and restrictions
Non-Incase branded products are not accepted for return. Unsolicited returns will not be refunded. Incase does not publish a list of other excluded items.
Refunds
Refunds are issued to your original payment method. Allow 5 to 6 business days for your return to reach Incase, followed by 3 to 5 additional business days for processing and the refund to appear in your account.
Frequently asked questions
What is the return window at Incase?
You have 30 days from purchase to return an item. This same 30-day period applies to defective products if you want to avoid the restocking fee.
Is there a restocking fee?
Yes, Incase charges a 15 percent restocking fee on most returns. However, if the item is defective and returned within 30 days, the restocking fee is waived.
Do I need a receipt to return?
Receipt requirements depend on the situation. Incase states the requirement is conditional, but does not publish the specific conditions on its policy page.
How long does a refund take?
It takes 5 to 6 business days for your return to arrive at Incase, then 3 to 5 additional business days for the company to process it. Your refund will be issued to your original payment method.
Can I return non-Incase branded products?
No. Incase does not accept returns of products not branded by Incase.
What warranty does Incase offer?
Incase offers a 1-Year Limited Warranty on backpacks, bags, Microsoft accessories, and Apple device protection products. Mobile phone cases come with a Limited Lifetime Warranty covering up to 5 years. Warranty coverage includes defects in materials and workmanship under normal use.
What happens if I get a warranty replacement?
Incase will replace a defective item with the same product or an equal or lesser value item. The replacement is covered by a separate 90-day warranty, not the original warranty period.