Image Skincare allows returns within 30 days of purchase. Products must be unopened and unused, and you pay all return shipping costs. Items purchased from unauthorized retailers or authorized partners cannot be returned to Image Skincare.
How returns work
Returns are processed by mail only. You must first obtain an RMA number by calling the Customer Care Department at 1-855-791-5800. Write the RMA number on the outside of your package and mail it to the Image Skincare RMA Department in Lantana, Florida. You are responsible for all shipping costs.
Exclusions and restrictions
Image Skincare does not accept returns on items purchased from unauthorized retailers or from authorized retail partners, as those purchases fall under separate return policies. Additionally, products that are more than 30 days old may be returned only if the expiration date is at least one year away, and a 20% restocking fee will be applied to those returns.
Refunds
After Image Skincare receives your return, refunds are processed within 10 days. You pay all return shipping costs, so the refund amount will not include shipping expenses.
Frequently asked questions
What is the return window for Image Skincare products?
You have 30 days from purchase to return products. Products must be unopened and unused. If a product is more than 30 days old, it may still be returned if the expiration date is at least one year away, though a 20% restocking fee applies.
Do I need a receipt to return an Image Skincare product?
A receipt is not required if you have an RMA number. You must obtain an RMA number from the Customer Care Department by calling 1-855-791-5800 before mailing your return.
How do I get a return shipping label?
Image Skincare does not provide prepaid return shipping labels. You are responsible for paying all return shipping costs when you mail your package to the RMA Department in Lantana, Florida.
How long does it take to receive my refund?
Refunds are processed within 10 days after Image Skincare receives your return. The exact timing of the refund appearing in your account may depend on your financial institution.
Can I return products I bought from another retailer?
No. Products purchased from unauthorized retailers cannot be returned to Image Skincare. If you bought from an authorized retail partner, that partner has its own separate return policy.
What is the process for returning a product?
Call Customer Care at 1-855-791-5800 to obtain an RMA number. Write the RMA number on the outside of your package. Mail the return to the Image Skincare RMA Department in Lantana, Florida. You must pay for return shipping.
Does Image Skincare offer exchanges?
Image Skincare does not mention an exchange policy. Returns are processed as refunds only.