Grande Cosmetics allows returns within 90 days of purchase on most items. You can return products by mail, and refunds go back to your original payment method or as store credit. Return shipping costs apply unless you purchased Checkout+.
How returns work
To start a return, visit GrandeCosmetics.com and initiate the process through your account. If you purchased through TikTok Shop, you must request the return through the TikTok app instead. Once approved, you will mail the item back to Grande Cosmetics. Return shipping costs are your responsibility unless you have Checkout+ coverage.
Exclusions and restrictions
Grande Cosmetics does not accept returns on international orders. The GrandeFANATIC Mascara is marked as final sale and cannot be returned. Additionally, purchases made through TikTok Shop are subject to a 30-day return window enforced by TikTok, which is shorter than the standard policy.
Refunds
Refunds are issued to your original payment method or as store credit at your choice. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
How long do I have to return something to Grande Cosmetics?
You have 90 days from purchase to return most items. However, if you bought your product through TikTok Shop, the return window is only 30 days and must be requested through the TikTok app.
Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility. The exception is if you purchased Checkout+ coverage, which includes free return shipping on eligible returns.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the same 90-day window. Exchanges are limited to unopened items only. If you have Checkout+, free return shipping applies to exchanges.
What if my product arrived damaged or defective?
Products that do not meet quality expectations can be returned for a full refund within 90 days. You would initiate this return through the same process as a regular return on GrandeCosmetics.com.
Can I return GrandeFANATIC Mascara?
No, GrandeFANATIC Mascara is a final sale item and cannot be returned.
How will I receive my refund?
Your refund will be issued to your original payment method or as store credit, depending on your preference.
Can I return an international order?
No, Grande Cosmetics does not accept returns on international purchases.