Our Place allows you to return most items within 100 days of your purchase or order shipment date. You will need your original receipt or order number to process a return. Refunds are issued in your original form of payment or as store credit.
How returns work
You can return items in store at a retail location or by mail. For mail returns, you must ship each item in its own box with its own return label. In-store returns are also available for online orders. After you submit your return, you will receive an email confirmation once it has been processed, which typically takes up to 5 business days.
Exclusions and restrictions
Our Place does not accept returns on final sale items, gift cards, damaged items received, or purchases made from partner or third-party sellers. The retailer does not publish a list of other excluded categories.
Refunds
Refunds are credited to your original form of payment or issued as store credit. If you purchased an item as a gift, the refund will be issued as store credit for the purchase amount. Cash refunds from in-store purchases must be returned at a retail location.
Frequently asked questions
How long do I have to return an item?
You have 100 days from your order shipment date or purchase date to return an item. Exchanges are also available within the same 100-day window.
Do I need a receipt to return something?
Yes. You must provide your original receipt or order number to be eligible for a return or exchange. Without proof of purchase, Our Place cannot process your return.
Can I return items I bought online to a store?
Yes. You can return online orders at any Our Place retail store location. You can also return items by mail.
Do I have to pay for return shipping?
Yes. Return shipping is not free. You are responsible for the cost to ship your items back to Our Place.
What if my item arrived damaged?
Damaged items received are not eligible for refund. Our Place does not accept returns on items that were damaged when they arrived.
Can I return a gift?
If an item was purchased as a gift, it can be returned as store credit for the purchase amount. The refund will not be issued to the original payment method.
Can I exchange an item instead of returning it?
Yes. You can exchange items within 100 days of your order shipment or purchase date. Contact Our Place by email or use your return link to initiate an exchange.