Fresh allows returns within 30 days of purchase. You must contact Fresh to initiate a return and receive a return authorization number and shipping instructions. Return shipping costs are your responsibility.
How returns work
To return an item, contact Fresh using their online form or by phone at 1-833-858-1115. Fresh will provide you with a return authorization number and shipping instructions. You will then mail the item back to Fresh at your own shipping expense.
Exclusions and restrictions
Fresh does not publish a list of excluded or non-returnable items. You may want to contact the retailer directly to ask whether specific products can be returned.
Refunds
Refunds are issued to your original payment method. The retailer does not specify how long refunds take to appear in your account.
Frequently asked questions
How long do I have to return something to Fresh?
You have 30 days from purchase to return an item. You must contact Fresh within that window to initiate your return.
Do I have to pay for return shipping?
Yes. Return shipping costs are your responsibility when you mail items back to Fresh. The exception is if your item arrives damaged or defective, in which case Fresh covers the return shipping cost.
Can I exchange items at a Fresh store?
Yes. Fresh stores offer exchanges within 30 days of purchase if you have your receipt. If you are exchanging a damaged product, Fresh ships the replacement free of charge.
Do I need a receipt to return or exchange items?
A receipt is required if you made an in-store purchase and want to receive an exchange, store credit, or refund. For mail returns, contact Fresh with your order details.
What happens if my item arrives damaged?
Contact Fresh immediately with your order details and keep the original packaging. If Fresh confirms the item is damaged, return shipping will be covered, and you will receive a refund. For damaged products, Fresh will also ship a replacement at no cost.
How will I receive my refund?
Refunds are issued to the original payment method you used for your purchase.