FragranceNet

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
up to 14 business days
Restocking fee
Not specified

FragranceNet allows returns within 30 days of purchase for unopened merchandise in original packaging. You may return items by mail, at a retail store, or via carrier drop-off, though shipping costs are not refundable unless the return is due to retailer error.

How returns work

You can return items by mail using a prepaid return label or QR code at a participating UPS Store, or you can drop off your return at a UPS Store with a QR code without needing a printer. If you purchased in a retail store, you may return items to any FragranceNet.com store location. Before shipping, you must obtain a Return Merchandise Authorization (RMA) number and include it with your return. All returns must be sent via trackable courier service with delivery confirmation.

Exclusions and restrictions

Skincare, haircare, and makeup items are non-returnable for health and safety reasons. Opened merchandise cannot be returned. Exchanges are available for unopened merchandise within 30 days but are not offered for skincare, haircare, or makeup products.

Refunds

Refunds are processed within up to 14 business days after your return is received. Shipping costs are not refunded unless the return is due to retailer error. You must include your RMA number with your return to ensure proper processing.

Frequently asked questions

How long do I have to return something to FragranceNet?

You have 30 days from purchase to return unopened merchandise in original packaging. The item must be unopened to qualify for return.

Will FragranceNet refund my shipping cost?

Shipping costs are not refundable in most cases. However, if your return is due to retailer error, FragranceNet will refund the shipping cost.

Can I return skincare, haircare, or makeup products?

No. Skincare, haircare, and makeup items are non-returnable for health and safety reasons.

What do I need to do before mailing back my return?

You must obtain a Return Merchandise Authorization (RMA) number before sending your return. Include this number with your package and use a trackable courier service with delivery confirmation.

Can I return online purchases in a FragranceNet store?

Yes. Items purchased online can be returned to any FragranceNet.com retail store location.

How long does it take to receive my refund?

Refunds are processed within up to 14 business days after your return is received and inspected.

Can I exchange items instead of returning them?

Yes. Exchanges are available for unopened merchandise within 30 days. However, exchanges are not available for skincare, haircare, or makeup products.

How you can return an item

  • By mail , Via prepaid return label or QR code at participating UPS Store
  • In store , For items purchased in retail stores, return to any FragranceNet.com store
  • Carrier drop off , UPS Store with QR code, no printer required

Step by step

  1. Obtain a Return Merchandise Authorization (RMA) number before sending your return.
  2. Ensure your RMA number is included with your return.
  3. Ship using a trackable courier service with delivery confirmation.

Categories with their own return window

Category Window Note
Skincare Not specified Non-returnable due to health and safety
Haircare Not specified Non-returnable due to health and safety
Makeup Not specified Non-returnable due to health and safety

What you cannot return

  • Skincare items , Health and safety reasons
  • Haircare items , Health and safety reasons
  • Makeup items , Health and safety reasons
  • Opened merchandise , Must be unopened

Exchanges

Exchange available for unopened merchandise within 30 days; not available for skincare, haircare, or makeup

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days within 30 days of receipt for a full refund
Exchange window days within 30 days of receipt for a full refund, minus shipping charges
Free return shipping Once your return is approved, we'll issue a Return Merchandise Authorization (RMA) number along with a prepaid return label
Return shipping fee Shipping costs incurred for returning items are not refundable unless the return is due to an error on our part
Receipt required including the original packaging and packing slip
Original packaging required including the original packaging and packing slip
Refund processing days Please allow up to 14 business days from the date we receive your return to process your refund or exchange
In store return for online Items purchased at a FragranceNet.com retail store can be returned to any FragranceNet.com store location

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.