Foxy Locks Hair Extensions allows returns within 14 days of purchase. Items must be in original packaging and unused to qualify. The retailer processes refunds to your original payment method, or as store credit if you paid with a gift card.
How returns work
You initiate your return through the return portal and complete an exchange or return form with all required details. You then select your return method, choosing between Royal Mail (with a printed label, QR code, or home collection) or InPost. Royal Mail returns incur a £3 shipping fee for refunds, though exchanges may incur additional shipping charges.
Exclusions and restrictions
Foxy Locks does not accept returns on altered, cut, dyed, or toned hair products, nor on items that have been opened, worn, or tampered with for hygiene reasons. Products with removed or damaged security seals are also non-returnable. Gift vouchers cannot be returned for a refund. If you received a free gift with your order, you must return it unopened and unused with your return, or the refund value will be deducted. Faulty items have an extended 150-day window from receipt, but you must contact the retailer within 5 months; faults discovered after 5 months are not covered.
Refunds
Refunds are credited to your original payment method. If you paid with a gift card, you receive store credit for a future purchase instead. The retailer does not publish a specific timeframe for when refunds appear in your account.
Frequently asked questions
How long do I have to return my Foxy Locks order?
You have 14 days from purchase to return your order. If you believe an item is faulty, you have up to 150 days from receipt to contact the retailer, though defects must be reported within 5 months of arrival.
What condition must my hair extensions be in to return them?
Items must be unused, unopened, and in original packaging. Hair that has been altered, cut, dyed, toned, worn, or tampered with cannot be returned. The security seal must be intact.
Do I have to pay for return shipping?
Refund returns cost £3 in Royal Mail shipping fees. Exchanges may incur additional shipping charges depending on your selection. The retailer does not state whether these fees apply in all cases.
What if I don't have my receipt?
Contact Foxy Locks customer care at [email protected]. They can provide a replacement receipt or a new return form so you can proceed with your return.
How will I get my refund?
Refunds go back to the payment method you used to purchase. If you paid with a Foxy Locks gift card, you receive store credit instead of a refund to use on a future purchase.
Can I return a free gift that came with my order?
You may keep the free gift and proceed with your exchange, or return it unopened and unused with your return. If you return for a refund and do not return the free gift, its value will be deducted from your refund.
Can I return gift vouchers?
No. Foxy Locks does not accept gift vouchers for return or refund.