Eric Javits allows you to return most items within 28 days of purchase. Returns must be initiated through their online returns portal, and items must be unworn, unwashed, undamaged, with tags attached, and in original packaging.
How returns work
You initiate your return by visiting the Eric Javits Returns portal. At the end of that process, you receive a return shipping label. You then drop off your package at an authorized UPS location within 7 calendar days of label creation.
Exclusions and restrictions
Eric Javits does not accept returns on hatboxes at any point. The retailer also cannot accept worn, used, washed, damaged, or altered items, or items with tags removed. Final sale items are not eligible for refunds.
Refunds
Refunds are processed within 10 business days of the retailer receiving your return. Return shipping costs $19 unless the return qualifies for free return shipping under the retailer's conditions, which the retailer does not detail publicly.
Frequently asked questions
How long do I have to return an item to Eric Javits?
You have 28 days from purchase to initiate your return through the Eric Javits Returns portal. You must then drop off your package at an authorized UPS location within 7 calendar days of receiving your return label.
What happens if I remove the tags from my item?
Items with tags removed are considered worn and cannot be returned. All tags and labels must remain attached to your item for it to be eligible for return.
Can I return a final sale item?
No. Eric Javits does not offer refunds for final sale orders.
How much does return shipping cost?
Return shipping costs $19. However, Eric Javits does offer free return shipping under certain conditions, though the specific conditions are not published on their public policy page.
How long does it take to receive my refund?
Refunds are processed within 10 business days of Eric Javits receiving your return package.
Can I return a hatbox?
No. Hatboxes are not returnable at any point, regardless of condition or time frame.
What condition must my item be in to return it?
Your item must be unworn, unwashed, undamaged, and unaltered. Tags and labels must remain attached. The item must also be in its original packaging.