Dooney & Bourke allows returns within 30 days of purchase, though you will pay a flat rate shipping fee of $10.00 plus applicable taxes to send items back. Items must be in new, unused condition to qualify for return.
How returns work
You can return items by mail. To begin, complete the online return process through the Dooney & Bourke website or contact customer service for assistance. The retailer will provide a return label for international orders. For domestic returns, you pay a flat rate of $10.00 plus applicable taxes to ship your package back.
Exclusions and restrictions
The retailer does not accept returns of used products. Items must be in new, unused condition. International orders receive an extended return window of 90 days instead of the standard 30 days. For items that are damaged or defective and are older than 30 days, you should contact the Repair & Replacements Program rather than using the standard return process.
Refunds
Refunds are issued to your original payment method. Processing takes 5 to 10 business days after the retailer receives your return.
Frequently asked questions
How long do I have to return something to Dooney & Bourke?
You have 30 days from purchase to return items. If you placed an international order, you have 90 days instead.
Do I have to pay to ship my return?
Yes. Domestic returns cost a flat rate of $10.00 plus applicable taxes. International returns include a prepaid return label provided by the retailer.
Can I return a product I have already used?
No. Items must be in new, unused condition to be eligible for return.
How do I start a return?
Complete the online return process through the Dooney & Bourke website, or contact customer service for help.
When will I get my refund?
Refunds are processed 5 to 10 business days after the retailer receives your return. The money goes back to your original payment method.
What if my item is damaged or defective after 30 days?
Contact the Repair & Replacements Program. The standard 30 day return window does not apply to damaged or defective items that are older than 30 days.
Is there a return label included with my order?
The retailer provides return labels for international orders. For domestic returns, you pay the $10.00 flat rate shipping fee yourself.