Dermstore allows returns within 60 days of purchase by mail through its ZigZag return partner. Items must be in original packaging to qualify for a refund to your original payment method.
How returns work
You return items by mail using Dermstore's ZigZag return portal. Start by registering your return through the ZigZag link, select a carrier from the portal options, ship your item, and await email notification once your refund is processed.
Exclusions and restrictions
Dermstore does not publish a list of excluded or restricted products. For items that arrive damaged or defective, you must contact customer service with photo or video evidence, and the retailer will resolve your case individually.
Refunds
Refunds are issued to your original payment method. You will receive an email notification when your return has been processed and your refund is being applied.
Frequently asked questions
How many days do I have to return something to Dermstore?
You have 60 days from the date of purchase to return your item. Your return must be registered and shipped within this window.
Do I have to return items in original packaging?
Yes. Dermstore requires that returned items be in their original packaging in order to be eligible for a refund.
How do I start a return at Dermstore?
Click the return link to access the ZigZag portal and register your return. From there you will select a carrier and receive shipping instructions to mail back your item.
Does Dermstore offer exchanges?
No. Dermstore does not offer direct exchanges. You must return the original item for a refund and then place a separate new order for the item you want.
What if my item arrived damaged or defective?
Contact Dermstore customer service and provide photo or video evidence of the damage or defect. The retailer will review your case individually and determine the resolution.
Where does my refund go?
Your refund is issued to the original payment method you used when you placed your order.
How long does it take to get my refund after I return an item?
Dermstore will send you an email notification once your return has been processed and your refund is being applied. The retailer does not state a specific timeframe for the refund to appear in your account.