Dashing Diva

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
No
In store return for online orders
Not specified
Refund processing time
ten business days
Restocking fee
Not specified

Dashing Diva allows you to return most items within 30 days of purchase for a refund or exchange. Returns are free, and you do not need your receipt.

How returns work

You can return items by mail or refuse delivery at your door. To start a return, visit the self-service returns portal with your order number and email address. Select the items you wish to return or exchange and follow the on-screen prompts. Package your items according to the emailed instructions, print the prepaid label provided, and drop the package at your local post office.

Exclusions and restrictions

Opened or used cosmetics, including nail polish, cannot be returned due to hygiene and safety concerns. Items that arrived damaged are also non-returnable because they are no longer resellable. Additionally, items that have been opened or tampered with in transit cannot be accepted for sanitary purposes. E-Gift Cards have a separate 90-day refund period and do not expire. Defective items must have claims filed within 14 days of delivery.

Refunds

Refunds are credited to your original payment method. The credit appears within ten business days of the return being received.

Frequently asked questions

How long do I have to return an item?

You have 30 days from purchase to return or exchange most items. Defective items require claims to be filed within 14 days of delivery. E-Gift Cards have a 90-day refund period.

Do I need a receipt to return items?

No, a receipt is not required. You only need your order number and email address to access the self-service returns portal.

Is return shipping free?

Yes, Dashing Diva provides a prepaid shipping label for all returns. You simply drop the package at your local post office at no cost to you.

Can I return cosmetics or nail polish?

No, opened or used cosmetics including nail polish cannot be returned due to hygiene and safety concerns.

What if my item arrived damaged?

Items that arrive damaged are not returnable because they are no longer resellable. However, if you receive a defective item, you must file a claim within 14 days of delivery.

Do items need to be in original packaging?

Yes, items must be in their original packaging to be eligible for return.

How long does it take to get my refund?

Refunds are credited to your original payment method within ten business days of the return being processed.

How you can return an item

  • By mail , Use prepaid label from self-service portal, drop at local post office
  • Carrier drop off , Using USPS with prepaid label provided
  • Refuse delivery , Decline package and instruct USPS to return to sender

Step by step

  1. Navigate to the self-service returns portal with order number and email address.
  2. Select items to return or exchange and follow prompts on screen.
  3. Package items per emailed instructions, print and attach prepaid label.
  4. Drop the package off at your local post office.

Categories with their own return window

Category Window Note
E-Gift Cards 90 days Refund period; cards do not expire
Defective items 14 days Claims must be filed within 14 days of delivery

What you cannot return

  • Opened or used cosmetics including nail polish , Hygiene and safety concerns
  • Items arrived damaged , No longer re-sellable
  • Items opened or tampered with in transit , Sanitary purposes

How your refund comes back

You paid with Refund comes back as
original method of payment credit applied within ten business days

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Unopened items may be returned for a full refund within 30 days of placing the order.
Exchange window days Unopened items may be returned for a full refund within 30 days of placing the order.
Free return shipping The cost of return shipping is covered by us.
Receipt required You'll need your order number and email address associated with your order on hand.
Original packaging required Items must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition.
Refund method If you have requested a refund to your original method of payment, it will be issued after the return has been received and inspected.
Refund processing days A credit will be applied to your original form of payment within ten business days of receipt at our facility.

Return policies for similar stores

Store Return window
Glossier return policy 30 days
Lancôme return policy 30 days
MAC Cosmetics return policy 30 days
Sephora return policy 30 days
100% PURE return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.