CULT GAIA allows returns within 14 days of purchase, provided items are unworn, unaltered, unwashed, untagged, and in original packaging. Return shipping costs are deducted from your refund, and processing takes up to 7 business days.
How returns work
You can return items by mail (with return shipping costs deducted from your refund) or in store. To return by mail, request a return or exchange through the link on the CULT GAIA website, ensure your items meet condition requirements with all tags attached, pack them in original packaging and box, and ship them. In-store purchases must be returned in store for store credit or exchange only.
Exclusions and restrictions
CULT GAIA does not accept returns on worn items, altered items, washed items, items with any fragrance applied, or items without tags attached. All tags must remain attached and items must be in completely unworn condition.
Refunds
Once CULT GAIA receives your return, processing takes up to 7 business days. If you return by mail, the return shipping cost is deducted from your refund amount. In-store returns are issued as store credit or processed as exchanges only.
Frequently asked questions
How long do I have to return an item?
You have 14 days from purchase to return or exchange your item. This window applies to both mail and in-store returns.
Do I have to pay for return shipping?
Yes. If you return by mail, the return shipping cost is deducted from your refund. In-store returns avoid this cost but are limited to store credit or exchange.
Can I return an item I've worn?
No. Items must be unworn, unaltered, and unwashed to qualify for return. All original tags must remain attached.
What if I applied fragrance to an item?
Items with any fragrance applied cannot be returned. CULT GAIA requires items to have no fragrance to be eligible for return or exchange.
How do I start a return?
Request a return or exchange through the link provided on the CULT GAIA website. You will then pack the item in its original packaging and box, and ship it according to the instructions provided.
How long does it take to get my refund?
CULT GAIA processes refunds and exchanges within up to 7 business days of receiving your return. Keep in mind that return shipping costs are deducted from mail-in refunds.
Can I return something I bought in store?
Yes, but in-store purchases must be returned in store only. In-store returns are issued as store credit or processed as exchanges, not as cash refunds.