CrossBreed Holsters offers a 14-day return window on standard products, called the Try It Free guarantee. You may return items by mail, but you pay for return shipping. Custom holsters and certain specialty items are not returnable.
How returns work
Returns are handled by mail to the CrossBreed Holsters Returns Department in Springfield, Missouri. To start a return, you download and print the return authorization form, complete it with your name, address, phone number, and order number, and mail the item along with the form to the Returns Department. If you are exchanging rather than returning, you list the new item or size on the form.
Exclusions and restrictions
Custom holsters, Custom Shop printed holsters, specialty belts, and ROSE by SIG SAUER items are not returnable because they are custom or one-of-a-kind. Custom Shop items do not qualify for the two-week trial period but instead receive a 5-year manufacturer defect warranty that excludes cosmetic blemishes or wear.
Refunds
A refund is issued when your return is processed. You are responsible for paying return shipping costs. The retailer does not state how long refund processing takes after your item arrives.
Frequently asked questions
How long do I have to return an item?
You have 14 days from purchase to return standard products under the Try It Free guarantee. Custom Shop items do not qualify for returns within this period.
Do I have to pay for return shipping?
Yes. You pay the cost to ship your return to the Returns Department in Springfield, Missouri.
What is the Try It Free guarantee?
The Try It Free guarantee is CrossBreed Holsters' 14-day trial period on standard products. During this time, you may return or exchange items, though you are responsible for return shipping costs.
Can I exchange an item during the trial period?
Yes. Exchanges are accepted within the 14-day trial period. You pay return shipping, and processing takes 2 to 4 days to enter the system, then 2 additional weeks to complete.
What about leather gun belts?
Leather gun belts are returnable within 14 days. However, if you need a resize during the trial period, there is a 10 dollar resize fee.
Are custom items covered by any guarantee?
Custom Shop holsters are not returnable but are covered by a 5-year manufacturer defect warranty. This warranty covers defects only and excludes cosmetic blemishes or wear.
What do I need to include with my return?
You must download and print the return authorization form, complete it with your name, address, phone number, and order number, and mail it with your item to the Returns Department.