Cowshed allows returns within 30 days of purchase by mail through a self-service returns portal. Return shipping is not free; a £3 fee is deducted from your refund.
How returns work
You can return items by mail using Cowshed's self-service returns portal. Enter your order details, select the items you wish to return, and follow the provided instructions. If you are returning to an international address, you must use a tracked carrier. Items must be in original packaging.
Exclusions and restrictions
Gift cards are not eligible for returns or refunds. For damaged or defective items, do not use the returns portal. Instead, contact Cowshed Customer Care with your order number, a description of the issue, and photos.
Refunds
Refunds are issued to your original payment method. Cowshed deducts a £3 return shipping fee from the refund amount.
Frequently asked questions
How long do I have to return an item?
You have 30 days from your purchase to return items to Cowshed.
Is return shipping free?
No. Return shipping is not free. A £3 fee will be deducted from your refund when you return an item.
Do I need to keep the original packaging?
Yes. Items must be returned in their original packaging in order to be eligible for return.
How do I start a return?
Use Cowshed's self-service returns portal. Enter your order details, select the items you want to return, and follow the instructions provided.
How will I receive my refund?
Your refund will be issued to your original payment method.
Can I return a gift card?
No. Gift cards are not eligible for returns or refunds.
What should I do if my item arrived damaged or defective?
Do not use the standard returns portal. Instead, contact Cowshed Customer Care with your order number, a description of the damage or defect, and photographs of the issue.