Cotopaxi

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Cotopaxi offers a 60-day return window for most purchases made online or in store. You can return items by mail or, for online purchases, at a physical Cotopaxi location to avoid shipping fees. Items must have intact tags, be unwashed, and be in excellent condition.

How returns work

You can return items by mail or bring them to a Cotopaxi store. For mail returns, a $6 fee will be deducted from your refund. For online purchases, returning in store eliminates the shipping fee. To start a return, you will need your order number and either your email address or zip code, plus your original payment method.

Exclusions and restrictions

Cotopaxi does not accept returns on final sale items or event tickets. If you purchased Cotopaxi Más Vida products in store, those cannot be returned due to different fulfillment. For international and U.S. territory orders, the 60-day window applies, but you are responsible for all return shipping costs.

Refunds

Refunds to credit or debit cards are issued to your original card, or to a Cotopaxi gift card if the original card is no longer active. You may also request store credit or a gift card via email for any payment method. The retailer does not publish the timeframe for when refunds are processed.

Frequently asked questions

Can I return a gift without the original order number?

Yes. You can exchange a gift or return it for store credit without providing an order number. The retailer does not state whether you can receive a refund to your original payment method without proof of purchase.

What is the return deadline?

You have 60 days from purchase to return or exchange items. This window applies to standard orders as well as international and U.S. territory orders.

Can I return an online order at a Cotopaxi store?

Yes. Returning an online purchase in store avoids the $6 mail return fee and is a convenient option if you have a location nearby.

Why was a $6 fee deducted from my refund?

If you returned an item by mail, Cotopaxi deducts a $6 return shipping fee from your refund. You can avoid this fee by returning in store instead.

What condition must items be in to be returned?

Items must have intact tags, be unwashed, and be in excellent condition. Original packaging is also required.

Can I exchange instead of returning?

Yes. Cotopaxi accepts exchanges within 60 days under the same conditions as returns.

Do I need a receipt to return my purchase?

You will need either your order number, email address, or zip code to process a return. Receipts are not mentioned as a requirement by the retailer.

How you can return an item

  • By mail , Online or in-store purchases; $6 fee deducted from refund
  • In store , For online purchases; avoids shipping fee

Step by step

  1. Find your order number and either email address or zip code.
  2. Have your original method of payment ready.
  3. Ensure tags are intact and items are unwashed and in excellent condition.

Categories with their own return window

Category Window Note
International and U.S. territory orders 60 days Customer responsible for return shipping cost

What you cannot return

  • Final sale items , Policy restriction
  • Event Tickets , Non-refundable policy
  • Cotopaxi Más Vida products (in-store) , Different fulfillment facility

How your refund comes back

You paid with Refund comes back as
Credit or debit card Original card or Cotopaxi gift card if original card no longer active
Any payment method Store credit/gift card via email

Returning without a receipt

Can return gift without order number; store credit offered as alternative

Exchanges

Exchanges accepted within 60 days; same conditions as returns apply

Gift returns

Gifts can be exchanged or returned for store credit without order number

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Cotopaxi gladly accepts returns or exchanges within 60 days of purchase of new Cotopaxi products.
Exchange window days Cotopaxi gladly accepts returns or exchanges within 60 days of purchase of new Cotopaxi products.
Free return shipping A $6 return shipping fee will be deducted from the refund total. For purchases made on cotopaxi.com, you can also make a return at one of our retail stores and avoid the shipping fee.
Return shipping fee A $6 return shipping fee will be deducted from the refund total.
Receipt required You will also need an order number to initiate the return.
Original packaging required To receive a refund, please make sure tags are still intact, and that items are unwashed and in excellent condition.
In store return for online For purchases made on cotopaxi.com, you can also make a return at one of our retail stores and avoid the shipping fee.

Return policies for similar stores

Store Return window
Case Mate return policy 30 days
Casely return policy 30 days
Caudabe return policy 30 days
Charming Charlie return policy 7 days
Chrome Industries return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.