Bulk Apothecary allows returns within 30 days of purchase, subject to a 15 percent restocking fee. You must provide your receipt (Returned Goods Authorization and invoice) to process the return. Returns can be made by mail or through the retailer's online portal.
How returns work
You can return items either by using Bulk Apothecary's Online Return Portal or by mailing your items to the Returns Department in Aurora, Ohio. For mail returns, you must include a copy of your Returned Goods Authorization and invoice along with the items. The mailing address is Bulk Apothecary Returns Department, 115 Lena Dr, Aurora, OH 44202.
Exclusions and restrictions
Hazardous materials cannot be returned due to safety regulations. Custom printed labels are not returnable unless they are defective. Large orders, drums, pallets, and special orders may be returned within 30 days but are subject to the 15 percent restocking fee. The retailer does not publish a comprehensive list of other excluded items.
Refunds
Refunds are issued for the full purchase price minus shipping costs. A 15 percent restocking fee applies to returns. The retailer does not state the timeframe for processing refunds or the method by which refunds are issued.
Frequently asked questions
How long do I have to return items to Bulk Apothecary?
You have 30 days from purchase to return items. This window applies to standard orders as well as large orders, drums, pallets, and special orders.
Do I need a receipt to return items?
Yes. You must include a copy of your Returned Goods Authorization and invoice with your return to expedite the refund process.
What is the restocking fee?
Bulk Apothecary charges a 15 percent restocking fee on returns. This fee applies to standard returns as well as returns of large orders, drums, pallets, and special orders.
Can I return custom printed labels?
Custom printed labels are not returnable unless they are defective. If your labels are defective, you must contact the retailer to arrange a return or replacement.
What items cannot be returned?
Hazardous materials cannot be returned due to safety regulations. Custom printed labels are also non-returnable except when defective.
What will I get back if I return an item?
You will receive a refund for the full purchase price minus the shipping cost and the 15 percent restocking fee.
What should I do if I receive a damaged or defective item?
Contact Bulk Apothecary immediately. You must report the damage or defect within 30 days of purchase to be eligible for a refund or replacement.