Briogeo Hair Care allows returns within 30 days of purchase. You can return items by mail, and the retailer will issue either a refund or store credit. Returns must be initiated through the retailer's online portal or by contacting customer support.
How returns work
You can return items by mail to Briogeo Hair Care. Both US and non-US returns are available through the online return portal. To start a return, contact [email protected] or use the retailer's online return portal. For damaged products, send photos of the damage to [email protected] along with your return request.
Exclusions and restrictions
Several items are not eligible for return. Partial kits or bundles cannot be returned; only complete sets are accepted. Excessively used products do not qualify. International shipping charges and duty fees are not refundable. Gifts received with purchase are excluded from returns. Items purchased from other retailers, not directly from Briogeo.com, cannot be returned to Briogeo.
Refunds
Briogeo Hair Care issues refunds or store credit at your option. The retailer does not publish specific timing for when refunds are processed or arrive in your account.
Frequently asked questions
How long do I have to return a Briogeo product?
You have 30 days from purchase to return your item. You must initiate the return through Briogeo's online return portal or by contacting [email protected].
Do I need original packaging to return my purchase?
Original packaging is conditionally required. The retailer does not specify the exact conditions on its published policy. Contact [email protected] for clarification on your specific item.
What if my product arrived damaged or defective?
Send photos of the damaged product to [email protected]. The retailer will issue either a refund or store credit for damaged items.
Can I return a partial bundle or kit?
No. Only complete kits and bundles are eligible for return. Partial kits or bundles cannot be returned.
What if I bought my Briogeo products from another retailer?
Items purchased from retailers other than Briogeo.com are not eligible for return directly to Briogeo. You would need to contact the retailer where you made your purchase.
Do I get a refund or store credit?
You can choose either a refund or store credit when you return an eligible item. Contact [email protected] or use the online return portal to select your preferred option.
Are international shipping fees refundable?
No. International shipping charges and any duty fees paid are not refundable, even if you return your purchase.