Boka allows returns within 30 days of purchase when items are in original packaging. You must contact Boka to initiate the return process, and refunds are issued as credits to your original payment method.
How returns work
To return an item, contact Boka within 30 days of your purchase. After you send back the item and Boka receives and inspects it, you will receive an email confirmation.
Exclusions and restrictions
Boka does not publish a list of excluded items or product categories. The retailer does state that defective or damaged items are handled through exchange rather than return: you can exchange a defective or damaged item for the same product.
Refunds
Refunds are issued as an automatic credit applied to your original payment method. You will receive email confirmation once your return has been received and inspected.
Frequently asked questions
How long do I have to return something to Boka?
You have 30 days from the date of purchase to initiate a return. You must contact Boka within this window to start the process.
What condition must items be in to return them?
Items must be in original packaging. Boka does not provide additional details about acceptable condition beyond this requirement.
How do I start a return with Boka?
Contact Boka to initiate your return within 30 days of purchase. Once they receive and inspect your item, you will receive an email confirmation.
How will I get my refund?
Your refund will be automatically credited to your original payment method. This applies whether you paid by credit card or another method.
What if my item arrived damaged or defective?
Boka offers exchanges for defective or damaged items. You can exchange the item for the same product rather than returning it for a refund.
Can I exchange items for a different product?
No. Boka only allows exchanges for defective or damaged items, and only for the same product.
Does Boka publish a list of items that cannot be returned?
Boka does not publish specific exclusions or restricted item categories on their return policy.