BIOSSANCE allows returns within 30 days of purchase by mail through a partner portal. Refunds are issued to your original payment method after the retailer processes your return.
How returns work
To return an item, you register your return through the ZigZag partner portal, select a carrier of your choice, and mail the item back. After BIOSSANCE processes your return, you receive a refund notification by email.
Exclusions and restrictions
BIOSSANCE does not accept returns on e-gift cards, gift sets, or accessories, which are marked as final sale. The retailer does not publish additional exclusions. Exchanges are not offered.
Refunds
Refunds are issued to the original payment method you used for purchase. You receive email notification once BIOSSANCE has processed your return.
Frequently asked questions
How long do I have to return items to BIOSSANCE?
You have 30 days from purchase to return items. Returns must be registered through the ZigZag partner portal within this window.
Do I need a receipt to return something?
The retailer's policy states a receipt is conditionally required, though BIOSSANCE does not specify the exact circumstances. Contact their customer service if you are unsure whether you need yours.
Can I return gift sets or accessories?
No. Gift sets and accessories are final sale and cannot be returned. If you received a gift set as a present, it is not returnable.
What if my item arrives damaged or defective?
Contact BIOSSANCE customer service with photographic or video evidence of the damage or defect. The retailer handles these cases individually based on your documentation.
Can I exchange an item instead of returning it?
No. BIOSSANCE does not accommodate exchanges. You may only return items for a refund.
Which carriers can I use to mail my return?
You select the carrier yourself through the ZigZag partner portal during the return registration process. BIOSSANCE does not limit you to a single carrier.
When will I receive my refund?
You receive an email notification after BIOSSANCE processes your return. The retailer does not state how many days processing takes or when funds appear in your account.