Aveneusa

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
na
Refund processing time
14 days
Restocking fee
Not specified

Aveneusa allows returns within 60 days of purchase. You can return items by mail using a prepaid UPS label or by dropping off at a UPS facility. Refunds are issued to your original form of payment within 14 days of processing.

How returns work

You can return items by mail using a prepaid UPS return shipping label or by dropping off your package at a UPS facility with a printerless QR code label. To start the return process, click the return link on your order. If your product arrived damaged or incorrect, contact customer service by clicking the link in your order or by calling 1-844-412-8363 Monday through Friday, 9 a.m. to 5 p.m. Eastern Time.

Exclusions and restrictions

Aveneusa does not refund original shipping charges except when the return results from retailer error. The retailer also does not issue cash refunds. All refunds are returned to your original form of payment.

Refunds

Refunds are credited to your original form of payment. The retailer processes refunds within 14 days. Please note that original shipping charges are not refundable unless the return was caused by an error on the retailer's part.

Frequently asked questions

How long do I have to return an item to Aveneusa?

You have 60 days from your purchase to initiate a return with Aveneusa.

Is return shipping free?

Return shipping is free if you use the prepaid UPS return label provided by Aveneusa. If you choose to use a different carrier, you will be responsible for paying the shipping cost.

How do I return my order?

Click the return link to initiate your return. You can then return your item by mail using the prepaid UPS label, or drop it off at a UPS facility using a printerless QR code label.

What if my item arrived damaged or wrong?

Contact Aveneusa customer service immediately by clicking the link in your order or calling 1-844-412-8363 Monday through Friday from 9 a.m. to 5 p.m. Eastern Time.

When will I receive my refund?

Refunds are processed within 14 days and are issued to your original form of payment.

Will I get back my original shipping cost?

No. Aveneusa does not refund original shipping charges unless your return was caused by a retailer error.

Can I receive a cash refund?

No. Aveneusa does not issue cash refunds. All refunds are returned to your original form of payment.

How you can return an item

  • By mail , Using prepaid UPS return shipping label
  • Carrier drop off , UPS facility with printerless QR code label

Step by step

  1. Initiate a return by clicking the return link.
  2. Contact customer service if product is damaged or incorrect.

What you cannot return

  • Original shipping charges , Non-refundable except if return resulted from retailer error
  • Cash refunds , Policy states no cash refunds

Damaged or defective items

Contact customer service by clicking link or calling 1-844-412-8363 M-F 9am-5pm ET

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days we will happily refund the original form of payment if returned within 60 days
Free return shipping Items can be easily returned for free (no return shipping or handling fees) using our pre-paid UPS return shipping label
Return shipping fee We will provide a prepaid label for returns made thru UPS. If you choose to ship using a carrier other than UPS you will be responsible for return shipping costs.
Refund method we will happily refund the original form of payment
Refund processing days We process refunds within 14 days of receipt of the return shipment.
In store return for online Only applicable for purchases made directly on aveneusa.com

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.