Aveda allows returns of items purchased on Aveda.com within 30 days in new or gently used condition. You can return by mail with a prepaid shipping label or at Aveda stores in the United States (excluding Nordstrom and salon locations).
How returns work
You have two options for returning items. For mail returns, start your return through the online portal to generate a QR code or prepaid shipping label, then ship the item back within 30 days. Alternatively, you can return items in person at Aveda stores in the United States, excluding Nordstrom and salon locations.
Exclusions and restrictions
Aveda does not accept returns of engraved items, final sale items, Aveda eGift Cards (which are subject to third-party policies), items purchased outside Aveda.com, or promotional gift items (which must be returned with the qualifying purchase). The retailer does not publish a comprehensive list of other product exclusions.
Refunds
Refunds are processed within 3 business days and issued in your original form of payment, as an electronic gift card, or as a check. If you paid by credit card, Aveda gift card, Alipay, or placed an Instagram order, the refund takes 7-10 business days to post to your account. For split payments made with both a gift card and credit or debit card, credit is applied to your card first, and any remaining balance goes to an eGift card.
Frequently asked questions
What condition does my item need to be in to return it?
Your item must be in new or gently used condition. If the item arrives damaged or defective, you should report it within 30 days of delivery with photos and retain the original box and packing materials. Aveda will offer a refund or replacement at its sole discretion.
Can I return items from other retailers at Aveda stores?
No. Aveda only accepts returns for items purchased on Aveda.com. Items bought from other retailers cannot be returned through Aveda.
Do I need a receipt to return an item in store?
You do not need a physical receipt. Instead, you must provide your shipping confirmation email from your original purchase when you return the item in store.
How long does it take to get my refund after I return something?
Refunds are processed within 3 business days of receiving your returned item. However, it takes an additional 7-10 business days for the refund to appear in your account or on your credit card, depending on your payment method.
What if I want to exchange an item for a different product?
Aveda does not offer direct exchanges. Instead, you return your unwanted item for a refund (processed in 3 business days), then place a new order for the product you want.
Can I return a gift without a receipt?
Gift returns must be handled directly with Aveda, not through the online portal. eGift cards, physical gift cards, promotional gift items, and final sale items are not eligible for return online.
Where can I return items in person?
You can return items in person at Aveda stores in the United States, excluding Nordstrom locations and Aveda salons. You will need your shipping confirmation email to complete the return.